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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 10/7/27
$18.50 - $26.25/hr
Entry
Orange, CA, USA
In PersonTravel between offices might be required.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel between offices might be required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate must be a self-motivated, reliable individual capable of working independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the dentist-diagnosed course of treatment.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, overcome common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while consistently supporting a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Develop proficiency in the PDS system, tools, and skills to assist patients in making decisions suited to their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment within their budget.
  • Obtain necessary insurance pre-authorizations for patients who need them before completing treatment.
  • Ensure the office follows the Comprehensive Care Model, including referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and steward the PDS brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other assigned duties and responsibilities.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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