Shift Manager
$23/hr+ Average $8/hour in tips + 401(k) match
Entry
Aurora, CO, USA
In Person
Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
- Can work at least three shifts per week (15 or more hours).
- Must have open availability that includes either four daytime shifts (open to 4 p.m.) Monday through Friday, or at least two closing shifts Monday through Thursday, at least two closing shifts Friday through Sunday, and at least one daytime shift Saturday or Sunday.
- Must be able to lift up to 50 pounds and stand for the full shift.
- Must be at least 18 years old.
- Must adhere to the schedule and commit to continued training and growth.
- Must have at least six months of experience delegating and/or coordinating the tasks of two or more employees.
- Must have at least six months of experience in a related service industry.
Responsibilities
- Lead each shift by coaching, supporting, and inspiring the team while serving and engaging customers.
- Delegate work and uphold shop standards for cleanliness, organization, and efficiency.
- Lead by example and maintain positive team momentum.
- Oversee transactions, including point-of-sale operations and cash handling.
- Create a positive experience for customers and crew.
- Communicate with the team and resolve real-time issues.
- Open and close the shop and take responsibility for key daily operations.
- Provide consistent, positive, and engaging customer experiences.
- Foster and uphold a customer-centric shop culture.
- Address real-time customer needs through care and authentic human connection.
- Use and oversee established systems, tools, and procedures to uphold standards.
- Contribute to accountability, purpose, and pride during the shift.
- Delegate tasks based on customer flow and necessary action items.
- Ensure effective execution of daily operations.
- Demonstrate excellence across all areas of shop operations.
- Assume the role of the on-duty manager.
- Communicate openly and directly.
- Communicate clear and detailed shop and team needs to the shop leadership team.
- Engage, connect, coach, and lead the shift with clarity, positivity, and kindness.
- Communicate schedule and availability proactively.
About the company
Sweet Cow makes small-batch ice cream and sells it through neighborhood scoop shops in Boulder, Denver, Longmont, Louisville and Aurora along Colorado's Front Range. Flavors draw on ingredients from local businesses such as Hammond's Candies, Ozo Coffee and Savory Spice Shop, alongside year-round staples like Super Delicious Vanilla and Cookies and Cream. Shops sell cones, milkshakes, sundaes, cakes and pints, and the company also sells gift cards and merchandise online. Its MooMobile ice cream trucks can be hired for weddings, company picnics and birthday parties, with each booking charged at least an event minimum. Sweet Cow opened its first shop in Louisville, Colorado, in 2010.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2010
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Simplify's Take
What believers are saying
- Voters favor Sweet Cow: it won the Denver Gazette's 2026 ice cream shop bracket, as reported in April 2026.
- Production pays $20 hourly: Sweet Cow's Aurora posting adds 50% employer-paid health for hourly staff averaging over 30 hours weekly.
- Shop leaders get salaried terms: Sweet Cow's Boulder general manager posting pays $66,500 with three weeks' vacation rising with tenure.
What critics are saying
- Scoopers need flexibility: Sweet Cow's North Boulder posting requires availability for four weekday day shifts or several closes and weekends.
- Advertised pay includes tips: Sweet Cow's Platt Park truck lead posting lists $16.27 hourly base plus $15 average hourly tips.
- Expansion is deliberately paced: Sweet Cow does not plan to franchise and envisions slow, steady, company-supported growth in Colorado.
What makes Sweet Cow unique
- Sweet Cow keeps sales in-house: it offers no wholesale ice cream, and grocery-store mass production is not in its plans.
- The flavor board keeps changing: Sweet Cow has over 150 unique flavors in rotation at any given time.
- Sweet Cow runs its own factory: an Aurora production team prepares ingredients, cakes and sammies for its shops and trucks.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Sick Leave
- Paid Vacation
- Paid Holidays
- 401(k) Retirement Plan
- 401(k) Company Match
- Employee Discounts