Full-timeDubai - United Arab EmiratesNo salary listedIn-person
About the Job
Requirements
At least 5 years in a Front Office supervisory position.
Preferably have experience as a Section Head in a 5-star property.
Have a proven track record with good progression.
Be mature and customer-focused.
Be able to work and communicate in a multinational environment.
Have excellent oral and written skills in the local language, where applicable.
Have excellent oral and written English skills.
Have comprehensive knowledge of Opera.
Have comprehensive knowledge of Micros.
Have knowledge of upselling techniques.
Have Microsoft Excel and statistical knowledge.
Responsibilities
Assess, evaluate, and ensure that the department's long-term and short-term objectives are met under the guidance of the Front Office Manager.
Support and assist the Front Office and all hotel departments to ensure smooth, prompt, and effective guest service.
Direct and manage the Front Office in the absence of the Front Office Manager or Assistant Front Office Manager.
Ensure smooth day-to-day operations in a proactive manner.
Ensure that fire exits are unobstructed in accordance with the hotel's health and safety policy.
Support and assist all Front Office sections.
Ensure guests receive prompt, cordial attention and personal recognition, and resolve related problems.
Inform and coordinate with other operating departments, including Housekeeping, Engineering, Sales, and Butlers, regarding Front Office matters that may concern them.
Review the day's arrival correspondence to become familiar with arriving guests and their needs, and follow up as required.
Control room availability for walk-ins and establish accountability for guests' departure dates and times.
Follow up with Housekeeping on unresolved room discrepancies.
Maintain reservation procedures for same-day arrivals.
Check all arrival folios, follow up on walk-in guests' credit standing, and verify account validity in accordance with company instructions.
Check billing instructions and guest credit for accuracy, and follow up on and resolve related issues.
Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture among departmental employees.
Ensure departmental information is kept accurate and up to date.
Promote in-house sales and facilities to maximize hotel revenue.
Understand and carry out duties in line with hotel emergency procedures.
Inspect Front and Back of House areas for cleanliness and health and safety, and report faults to the relevant departments.
Inspect guestrooms daily.
Coordinate with and assist security personnel on related matters.
Respond promptly to operational requests from Front Office and other hotel departments.
Attend to referred and unresolved problematic situations.
Coordinate and assist with guest accommodation and transportation in overbooked situations.
Welcome and farewell VIPs, delegations, and group leaders as appropriate.
Conduct an efficient handover with the incoming Manager.
Perform additional responsibilities and tasks as required by business and hotel needs.
Desired Qualifications
Additional language skills are beneficial.
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
Support and assist all Front Office sections.
Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
Control room availability for walk-ins and establish accountability for guests departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve
related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
Ensures that all departmental information is kept accurately and up to date.
Promotes in house sales and facilities to maximize hotel revenues.
Understand and carries out duties in line with Hotel Emergency Procedures.
Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
Inspects guestrooms on a daily basis.
Co-ordinates/Assists security personnel in all related matters.
Responds promptly to any operational requests from Front Office and other hotel departments.
Attends to referred and unsolved problematic situations.
Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
Completes VIP, delegations and group leaders welcome and farewell as appropriate.
Conduct efficient hand-over with coming Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Minimum 5 years Front Office Supervisory position
Preferably as Section Head in 5 star property.
Proven track record with good progression.
Mature & Customer focused
Ability to work and communicate in a multinational environment:
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language - beneficial
Computer literacy adapted to the field of training: