Community Operations Specialist
TikTok
Community Operations Specialist
TikTok
Short-form video platform with ads
As a key connector within our EU Creator ecosystem, you will spearhead the growth and engagement of TikTok Shop E-commerce creators. Your mission is to build a thriving community through tiered management, strategic content support, and data-driven optimization, driving creator retention and high-frequency content production across European markets. Key Responsibilities: - Creator Recruitment & Conversion: Execute outreach strategies to identify and invite high-potential creators; manage end-to-end conversion funnels via WhatsApp and other private domains to ensure successful onboarding and data collection. - Tiered Community Management: Lead the daily operations of creator communities in the EU; establish standardized SOPs to ensure timely response and maximize community stickiness and DAU. - Content Strategy & Empowerment: Stay ahead of global and local viral trends; curate and distribute "Creator Kits" (e.g., trend alerts, creation guides, and task reminders) to lower the barriers to creation for users. - Growth & Lifecycle Optimization: Track and analyze community metrics to identify bottlenecks; design incentive programs to facilitate "Level-up" transitions for creators from Entry-level to Top-tier creators. - Cross-functional Collaboration: Act as the "Voice of the Creator" by gathering local feedback; collaborate with cross-functional teams to resolve technical issues and ensure localized platform benefits reach the community effectively.
Minimum Qualifications: - Bachelor’s degree or higher. - Fluency in English is required, along with the ability to communicate effectively with local creators across the German, Spanish, Italian, or French markets. Candidates must therefore be fluent in at least one of the following languages: German, Spanish, Italian, or French. - Experience in international community/creator operations. - Strong mindset for tiered user operations; ability to craft engaging copy and perform basic data analysis (Excel/BI tools) for performance reviews. Preferred Qualifications: - Prior experience with WhatsApp Business or working for global social/entertainment platforms is highly preferred. - Exceptional cross-cultural communication Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 6-12 month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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