Consultant

About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Consultant is a core contributor within the Strategy & Consulting team, responsible for owning discrete portions of deliverables and workstreams. This role balances strong execution with emerging strategic thinking — ensuring work is delivered with clarity, accuracy, and purpose. 

As ICP continues to evolve into an integrated, insight-led partner to our clients, this role is essential to:

• Delivering structured, high-quality work that drives decisions forward

• Translating direction into clear, client-ready outputs

• Increasing alignment and communication across internal and client teams

• Beginning to connect client insights back into ICP methods, frameworks, and scalable learnings

This role blends hands-on delivery, thoughtful problem-solving, early client interaction, and growing confidence in shaping work outputs.  Consultants may contribute through strategic framing, solution structuring, or specialist depth expertise, depending on background and account needs. Both paths are valued as part of the consulting craft. Consultants may support multiple projects and collaborate closely with team members across delivery functions.

Key Responsibilities:

Delivery & Workstream Ownership

• Own and manage defined portions of a workstream—from planning to execution—with increasing independence.

• Produce client-ready deliverables and narratives with limited redirection or rework, leveraging either strategic consulting frameworks or specialist subject-matter depth to strengthen clarity, feasibility, and impact.

• Apply ICP frameworks and consulting approaches consistently to drive clarity and structure.

• Participate actively in internal and client discussions — sharing progress, questions, risks, and recommendations clearly.

• Contribute to problem-solving by organizing information, identifying themes, and shaping next-step plans — either through structured strategic framing or application of specialist expertise, depending on the workstream need.

Insight & Reporting Delivery

• Build, maintain, and enhance reporting dashboards, KPI frameworks, and performance trackers.

• Translate data trends into clear summaries, insights, and implications that support client decision-making.

• Support discovery efforts (interviews, workshops, journey/process mapping) by capturing findings in structured formats.

• Conduct analysis to assess operational maturity, process efficiency, and workflow optimization opportunities.

• Ensure all deliverables are accurate, timely, and aligned to engagement scope.

Client Engagement & Partnership

• Participate in client meetings, sharing reporting updates and observations where appropriate.

• Ask thoughtful questions to deepen understanding of business context and desired outcomes.

• Present updates or components of deliverables in client meetings when appropriate.

• Build and maintain positive working relationships with client-side stakeholders who rely on reporting to drive action. 

• Communicate progress, risks, and insights clearly and consistently to internal and client teams.

Collaboration & Knowledge Sharing

• Work collaboratively with cross-functional teams to ensure alignment and smooth handoffs.

• Bring forward relevant client observations or patterns that may inform reusable frameworks, templates, or best practices.

• Engage in feedback loops and coaching sessions with Sr. Consultants / Team Leads.

Growth & Development

• Actively build consulting capabilities in strategic framing, communication clarity, synthesis, and stakeholder engagement.

• Complete required training and proactively pursue development aligned to career goals and growth levers. 

Ideal Candidate Profile

• Brings either strategic problem-solving capabilities or specialist functional expertise that enhances the quality of deliverables and strengthens client outcomes.

• Strong analytical skills with the ability to organize and interpret data.

• Strong executor who can organize complex information and translate direction into structured outputs.

• Communicates clearly — written, verbal, and visual — and seeks clarification before moving forward.

• Curious, proactive, and continuously improving; asks thoughtful questions to understand the “why.” Eager to understand both data and business context.

• Comfortable collaborating across teams and navigating ambiguity with growing confidence.

• Demonstrates accountability, ownership, and a commitment to producing high-quality work.

Someone who exemplifies our ICP Values

• Curiosity – keen to learn and understand how things work.
• Inclusivity – works positively and respectfully with others.
• Focus – organised and committed to delivering accurate work.
• Creativity – looks for practical ways to solve day-to-day problems.
• Trustworthiness – reliable, accountable and careful with client assets and information