Techops-DE-. Net Full Stack – L3-Application Support Lead – Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title: .Net Full Stack – L3-Application Support Lead (Senior)

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

Your Key Responsibilities

• Technical Leadership- Lead L3 application support activities, providing technical guidance, troubleshooting expertise, and mentoring to team members.
• .NET Full Stack Development: Strong hands-on experience in C#, .NET framework, .NET core, ASP.NET, MVC, Web API and full-stack application development
• WPF & WCF Expertise: Strong practical experience in Windows presentation foundation
• (WPF) and windows communication foundation (WCF), including application development maintenance, integration and troubleshooting
• L3 Production Support: Handle complex production incidents, perform root cause analysis (RCA), identify permanent fixes, and ensure timely resolution within defined SLAs.
• Application Maintenance & Enhancement: Drive application enhancements, bug fixes, code optimization, performance improvements, and technical debt remediation
• Database Management: Strong experience in SQL server, writing complex queries, stored procedures, performance tuning and database troubleshooting
• ITSM & Service Delivery: Ensure effective incident, problem and change management practices, maintaining SLA adherence, ticket analysis and operational governance.
• Release and deployment Management: Coordinate code reviews, build and deployment activities, production releases, defect fixes and post-release validation
• Stakeholder and team management: collaborate with business stakeholders, application owners, and cross-functional teams; provide technical updates, manage escalations, and ensure effective delivery of L3 support.
• Preferred Positioning: This role requires a strong hands-on technical lead who can independently manage L3 application support, drive technical resolutions, and provide end-to-end application ownership rather than purely a people-management role.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Strong Technical Expertise: Hands-on proficiency in C#, .Net framework, .Net Core, ASP.NET, MVC, Web API, with strong exposure to WPF and WCF.
• Problem Solving and Analytical Skills: Ability to troubleshoot complex application issues, perform root cause analysis, and implement permanent solutions.
• Application support Leadership- proven ability to lead L3 support activities, manage critical incidents, and ensure adherence to SLAs.
• Communication & Stakeholder Management: Excellent verbal and written communication skills with the ability to interact effectively with customers during daily scrum calls and sprint planning and cross-functional teams
• Ownership & Accountability: Strong commitment to end-to-end application ownership, proactive risk identification, operational excellence and continuous improvement.
• Team collaboration & Mentoring: Ability to guide junior developers, conduct technical reviews, share knowledge and drive effective collaboration across support and development teams.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 6-7 years of experience in .Net full stack development and application support.
• Strong hands-on experience in C#, .Net Framework, .NET core, ASP.NET, MVC, and Web API.
• Strong practical exposure to WPF and WCF application development, maintenance and troubleshooting.
• Strong understanding of Oracle Database and SQL
• Certification on AWS cloud will be an advantage
• Proven experience in L3 production support, incident management, root cause analysis, and SLA-driven environments.
• Strong customer engagement skills to identify process gaps and implement continuous improvement initiatives.
• Excellent analytical, problem-solving, communication and stakeholder management skills.

Ideally, you’ll also have

Technologies and Tools

• ITSM Platforms: ServiceNow , Jira Service Management
• Knowledge management: Confluence, Sharepoint

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

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