Retail Coordinator

Job Description

The role requires regular presence on the shop floor, sales coaching of the store teams, and close follow-up of sales figures.

Reporting to the COO, you are the operational link between headquarters and the shops.

Key Responsibilities

• Visit the shops on a regular basis for constant on-the-floor follow-up
• Coach the sales teams on sales technique, customer service, and reaching individual targets
• Track daily KPIs per shop (turnover, conversion rate, average basket) and flag deviations
• Build corrective action plans with store managers in case of underperformance
• Ensure brand standards are applied: merchandising, shop presentation, customer experience
• Run regular check-ins with each shop team (briefings, debriefings)
• Support onboarding and training of new retail staff
• Relay shop needs to headquarters (product, stock, operations)
• Report to the COO on performance and actions taken, with supporting figures

Qualifications

• 5+ years of experience in retail sales, ideally as a store manager or area/regional manager
• Proven experience coaching and leading in-store sales teams
• Strong ability to read sales figures and turn them into concrete actions
• Field-based mindset: available for frequent travel between the 4 shops
• Experience in design, interior, or premium/luxury segments is an asset
• Fluent in Dutch, French, and English
• Attention to detail, rigor, and autonomy

Additional Information

Interested in joining us?
Please send your CV and letter(s) of recommendation to [email protected]. We look forward to discovering your experience, creativity, and passion for workplace design!