Full-Time
Technical Success Engineer
Posted on 4/26/2024
Data management & visualization platform
Senior
Washington, DC, USA + 1 more
- Active TS/SCI Full Scope Polygraph Security Clearance
- 5+ years' experience in technical support, professional services, systems administration/engineering or related experience
- 5+ years experience building customer relationships and handling Public Sector accounts
- Experienced with customer issues, account/project management, IT Operations, and technical infrastructure
- Familiarity with all Splunk-related products
- Strong verbal and written communication skills
- Work independently and as part of a team
- Travel up to 30% may be required
- Splunk Architect Certification achieved within 6 months of start
- Proficient in English
- Act as a point of contact for technical health issues and partner with the escalation management team for Public Sector customers
- Provide mentorship, planning, and recommendations for a customer’s overall technical health
- Supervise the overall health of customer environments
- Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations
- Work with relevant teams to proactively handle customers' critical issues
- Be able to detail, communicate, and understand customer needs
- Keep the customer advised of key information that may be essential to their success
- Proactively analyze customer issues, interactions, and product usage
- Assess cloud overages and leverage appropriate services for workload optimization
- Participate in QBRs with customers
- Deliver customer onboarding mentorship, enablement planning, administration, and management workshops
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Company Stage
M&A
Total Funding
$1.4B
Headquarters
San Francisco, California
Founded
2003
6 month growth
↓ -1%1 year growth
↑ 5%2 year growth
↑ 7%Benefits
Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan