Responsibilities

• Build and execute the strategy for Customer Operations systems, central systems, and internal tools 
• Own the Customer Operations vendor tool stack end to end, running procurement, budgeting, cost management, and system administration activities
• Serve as Customer Operations Stakeholder and Product Owner for Tegus shared systems
• Manage and own relationships with cross-functional groups, serving as an advocate for Customer Operations users 
• Collaborate with product teams to prioritize internal tool development, gather requirements, and enable new product features to gain employee and/or client adoption
• Serve as advocate for Customer Operations teams during product roadmapping and funding discussions
• Develop internal tools and processes to improve efficiency, grow top-line, and maintain compliance as department scales

Qualifications

• 5-10 years experience in a business applications strategy, management, and/or enablement role; 1+ year of managing teams
• Strong experience in systems strategy development, roadmapping, implementation, and architecture design
• Experience managing budgets, optimizing vendor costs, and negotiating contracts
• Ability to conduct comprehensive system evaluations and RFP processes
• Experience working alongside Product, Compliance, and Legal teams to design tools and processes 
• Soft skills: Change management, process improvement, stakeholder management, product operations & enablement, written and spoken communication
• Hard skills: data analysis & visualization, report building, SQL, no-code tools (Aapier, Airtable, Retool, etc.), comfortability navigating system APIs; Business intelligence platforms and Robotic Process Automation a plus
• Systems: Salesforce, Sales Engagement platforms (MixMax, Outreach, Salesloft, etc.), Prospecting tools (ZoomInfo, Apollo.io, Lusha, etc.)
• Experience working in a hyper growth startup or scale-up a plus

Benefits & Perks

• Comprehensive medical, dental, and vision plans.
• 401K plan with an employer match.
• Paid parental leave for all parents.
• All employees are granted equity through our Restricted Stock Units (RSU) Program.
• Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
• Employer funded long-term disability.
• Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• Generous employee referral bonus program.
• The opportunity to attend peer-nominated quarterly DEI events.
• Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
• Work from our state of the art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
• Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.


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