Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.
The Operations Systems Strategy Lead will lead the Systems Strategy and Enablement pillar of the Customer Operations Strategy and Enablement team. They will play a critical role in driving the strategy and success of Customer Operations owned systems, Tegus central systems, and developing Internal Tools in collaboration with Product teams. They will ensure that client-facing teams are equipped to succeed at current size as well as own the vision and strategy that allows the department to operate at multiples of today’s size. This role presents an exciting opportunity to impact hundreds of end-users on a daily basis and scale a hyper-growth organization.
Responsibilities
- Build and execute the strategy for Customer Operations systems, central systems, and internal tools
- Own the Customer Operations vendor tool stack end to end, running procurement, budgeting, cost management, and system administration activities
- Serve as Customer Operations Stakeholder and Product Owner for Tegus shared systems
- Manage and own relationships with cross-functional groups, serving as an advocate for Customer Operations users
- Collaborate with product teams to prioritize internal tool development, gather requirements, and enable new product features to gain employee and/or client adoption
- Serve as advocate for Customer Operations teams during product roadmapping and funding discussions
- Develop internal tools and processes to improve efficiency, grow top-line, and maintain compliance as department scales
Qualifications
- 5-10 years experience in a business applications strategy, management, and/or enablement role; 1+ year of managing teams
- Strong experience in systems strategy development, roadmapping, implementation, and architecture design
- Experience managing budgets, optimizing vendor costs, and negotiating contracts
- Ability to conduct comprehensive system evaluations and RFP processes
- Experience working alongside Product, Compliance, and Legal teams to design tools and processes
- Soft skills: Change management, process improvement, stakeholder management, product operations & enablement, written and spoken communication
- Hard skills: data analysis & visualization, report building, SQL, no-code tools (Aapier, Airtable, Retool, etc.), comfortability navigating system APIs; Business intelligence platforms and Robotic Process Automation a plus
- Systems: Salesforce, Sales Engagement platforms (MixMax, Outreach, Salesloft, etc.), Prospecting tools (ZoomInfo, Apollo.io, Lusha, etc.)
- Experience working in a hyper growth startup or scale-up a plus
Benefits & Perks
- Comprehensive medical, dental, and vision plans.
- 401K plan with an employer match.
- Paid parental leave for all parents.
- All employees are granted equity through our Restricted Stock Units (RSU) Program.
- Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
- Employer funded long-term disability.
- Fantastic culture with regular virtual company-wide events, including cooking classes, yoga, meditation and more.
- Generous employee referral bonus program.
- The opportunity to attend peer-nominated quarterly DEI events.
- Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
- Work from our state of the art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
- Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.
#LI-Hybrid
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Tegus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Tegus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Tegus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
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