The core focuses and impact of this role:

• Program design: Work with B2B software clients to create personalized win, loss, and churn research programs that align with their specific learning objectives.
• Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights and opportunities and uncover why clients are winning or losing deals.
• Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of our findings and recommendations.
• Collaborate: Work closely with other members of the client success team to ensure smooth execution and strong client value realization.
• Client Management: Drive renewal and growth opportunities and work closely with your client success partner on all aspects of client management.

What do YOU bring?

• 10+ years experience in one of the following areas: B2B software, technology research, consultingExperience as a business/technology analyst or consultant (such as Gartner, Forrester, IDC, 451 Group).
• Experience working for a B2B tech company in one of the following roles: product marketer, product manager, competitive intelligence, strategy or another go-to-market role.
• Experience with customer/buyer intelligence and/or market research programs.
• Is a strong communicator and confident executive-level presenter.
• Loves both data and qualitative research, and is a creative problem solver, and strategic thinker.
• Superb interviewing and writing skills; a knack for taking complex theoretical ideas and articulating them into action.

Technical skills:

• Strong technical aptitude and ability to quickly learn software programs
• Proficient in Microsoft Office Suite, including PowerPoint
• Familiar with survey creation, reporting, data analysis and visualization tools