AP Solution Support Specialist

Job Description

Get to Know the Role:

Reporting directly to the Lead, AP Solution Support, you play a critical role within our Procure-to-Pay execution engine. This is not a traditional Accounts Payable role — we are looking for highly driven operators who thrive in fast-paced, high-volume environments and focus on adhering to processes and procedures. You will be responsible for executing operational tasks, escalating non-standard issues, and supporting stabilization efforts in assigned markets. This role is ideal for someone who combines operational discipline with a strong “Own It” mindset and enjoys solving complex problems while helping scale a modern, process-led SSC organisation.

Key Responsibilities: Your Operational Mandate

• Service Delivery Excellence & Operational Execution: Be able to support Service Delivery teams to execute and perform a range of standard AP operational activities across invoice processing, payment execution, vendor issue resolution, and exception handling (when required). Support operational activities, including exception handling, are executed accurately within defined SLAs to maintain service continuity, and adherence to internal controls across assigned markets. 

• Escalation Management & Problem Solving: Act as a point of contact for routine operational queries. Solve standard problems using defined procedures and escalate complex or high-priority issues to the appropriate lead.

• Process Stability & Hypercare Support: Support stabilisation efforts during periods of transformation, migration, market onboarding, or process changes. Assist in maintaining operational continuity during hypercare phases and rapidly adapt to changing business priorities.

• Continuous Improvement & Automation Support: Identify routine operational inefficiencies and propose suggestions for improvement. Provide support to Regional Process Owners (RPOs) and Finance Systems teams during automation and standardisation initiatives.

• Performance Monitoring, KPI & SLA Management: Monitor and report on daily operational KPIs, backlog status, and SLA adherence. Use existing reports to identify simple performance gaps and follow up on corrective actions as directed by the Lead.

• Stakeholder Engagement & Collaboration: Communicate effectively with local finance teams and stakeholders to resolve routine operational queries.

• Governance, Controls & Compliance: Ensure adherence to internal controls, payment governance, compliance requirements, and company policies. Escalate risks proactively and maintain high standards of operational discipline and documentation integrity.

Qualifications

What You Will Need to Be Successful

• Experience: 2+ years of experience in Accounts Payable, Finance Operations, or Shared Services environments, preferably within a high-volume, process-driven organization.

• Technology Fluency: Hands-on experience with ERP and finance systems such as SAP, Ariba, VIM, OCR platforms, Concur, or similar workflow solutions. Exposure to automation, analytics, or process improvement technologies is a plus.

• Analytical & Operational Mindset: Strong operational execution skills with the ability to prioritize tasks effectively under pressure. Detail-oriented approach to monitoring operational issues and ensuring execution follows defined SOPs.

• Problem Solving: Ability to resolve recurring issues using established procedures and escalate complex, non-standard, or ambiguous problems promptly to the Lead.

• Collaborative Mindset: Strong communication and stakeholder management capabilities with the ability to work effectively across local markets, SSC teams, and regional stakeholders.

• Resilience & Adaptability: Thrives in dynamic environments with evolving priorities, operational challenges, and transformation initiatives.

Additional Information

Life at Delivery Hero: Our Leadership Principles

Our Leadership Principles (LPs) are the essential DNA for how we act, do business, and lead as one unified team. These six principles don't just guide us—they empower every individual to actively shape our culture and drive transformative impact:

• Own It: We solve problems end-to-end and champion a long-term view.

• Dive Deep: We rigorously challenge data, ensuring we fundamentally understand the mechanics of our success.

• Deliver Value Fast: We operate with urgency, moving quickly and adapting instantly for maximum impact.

• Bring Good Vibes: We actively cultivate a positive, trusting environment by celebrating both effort and success.

• Raise The Bar: We set and pursue ambitious goals, obsessively building high-performing teams.

• Stay Humble: We commit to keeping an open mind, learning relentlessly, and knowing that our journey of improvement never ends.

Join us to build, deliver, and lead in a culture that values diverse backgrounds and pushes the envelope of what's possible.