Universal Banker

Summary

The Universal Banker plays a key role in delivering exceptional customer service and supporting branch operations. This position involves frequent customer interaction, including onboarding new clients, maintaining existing relationships, and assisting with a variety of banking transactions.

Primary responsibilities include opening and closing personal and business accounts, issuing certificates of deposit, and ordering debit cards. The banker also provides accurate information and assistance regarding account details, ownership changes, and general inquiries, while performing entry-level account maintenance and supporting teller-related functions.

Teller duties involve accurately and efficiently processing customer transactions such as cashing checks, accepting deposits and withdrawals, and executing internal transfers. The banker ensures compliance with bank policies and procedures while maintaining a high level of customer satisfaction.

The compensation pay for this position is $22.83.  All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

DUTIES AND RESPONSIBILITIES:

• Opens and Closes: Checking, Savings, CD’s, IRA’s, HSA’s, and Debit cards
• Resets Online Banking users
• Resolve issues and answer questions with customer accounts
• Provide basic problem-solving solutions
• Processes wire transfers, check orders, address & telephone changes
• Assists customers with temporary debit card increases, pin changes/resets, travel notification, fraud, compromised cards, disputes, and Instant Issue debit cards
• Support the department by answering phones, distributing mail, scanning documents, and greeting/directing customers.
• Performs Notary Functions
• Completes ongoing required regulatory training and Oncourse Training Courses within the assigned time frame
• Complies with all bank policies, applicable laws, and regulations
• Provides superior customer service while promoting bank products and services
• Processes deposits, loan payments and safe deposit box rental payments
• Examines checks for endorsement and negotiability
• Processes change orders
• Prepares cashier’s checks
• Processes & settles cash advances
• Processes foreign items
• Scans and balances teller capture transactions processed during the day
• Maintains approved cash drawer limits and balances their drawer out at the end of their shift
• Promotes the High-Performance Growth (Haberfeld) Checking accounts, Tell-A-Friend program, to include assisting with Branch promotions and Big Day promotions.
• Keeps up to date with the latest security alerts, to protect the bank from losses
• Assists with dual control in vault balancing, mail deposits, day drop, and night drop processing.
• Balances Coin machine
• Redeems US Savings Bonds
• Sells prepaid Gift/Travel cards
• Maintains inventory logs for prepaid cards and assists with auditing them monthly
• Assists with incoming/outgoing shipments
• Follows opening/closing checklist
• Responds to telephone inquiries from customers
• Completes monthly teller certification under dual control
• Orders and submits foreign currency for customers
• Performs other related duties as assigned

QUALIFICATIONS:

• High school education or equivalent required
• Minimum of 6 months’ banking experience preferred

KNOWLEDGE, SKILL, ABILITY:

• Must be able to multi-task and prioritize job responsibilities
• Must understand and support the Bank’s philosophy regarding customer service
• Must have excellent written and oral communication skills
• Must be detail orientated
• Needs to work accurately and efficiently
• Must have a good working knowledge of PC usage and Microsoft Office (Word, Excel and Outlook)
• Ability to maintain high volume of quality work, while ensuring highest confidentiality

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: Stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.) Kneel (Bending legs at knee to come to a rest on knee or knees.)

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.