Vice President – Global Retail Business Solutions

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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

The Vice President, Global Retail Business Systems is responsible for defining and executing the global technology strategy for Tapestry’s retail store across brands and regions.

This leadership role owns the technology ecosystem that enables stores to operate and empowers associates with tools to deliver exceptional customer experiences. The position is accountable for strategy, architecture, engineering, operations, support, and innovation across the global retail technology landscape.

The portfolio includes point-of-sale, mobile and associate applications, omnichannel capabilities, payments, inventory and RFID, store infrastructure and connectivity, traffic and customer analytics, AI-enabled solutions, and emerging store technologies that shape the future of retail.

This role will work across North America, Europe, Asia, and will establish a common global technology vision, operating model, and standards while ensuring the flexibility necessary to support brand, regional, and market regulatory requirements.

Key responsibilities:

Global Retail Technology Strategy & Transformation

• Identify emerging technologies and trends that can improve store operations, associate productivity and customer experience.
• Develop investment strategies, business cases and multi-year transformation roadmaps across brands and regions.
• Simplify and modernize the global store technology ecosystem.
• Drive global standards and reusable capabilities while accommodating regional and local requirements.
• Lead the evolution of future store experiences through AI, automation, connected devices, analytics, and other innovative technologies.

Technology portfolio:

• Point-of-sale and next-generation commerce platforms
• Omnichannel and order management capabilities
• Payments and PCI compliant integrations
• Inventory management and RFID
• Labor management and scheduling
• Store communications and productivity tools
• Traffic, conversion, customer behavior and customer analytics
• Clienteling and customer engagement technologies
• Store infrastructure, networking and connected devices
• AI, automation and emerging technologies
• Global Store Help Desk & Technology Support Services

Global Operating Model & Organization

• Establish and lead a high performance global retail technology organization.
• Define clear roles, responsibilities, and governance across global, regional and local teams.
• Create architectural, delivery, and operational standards that drive consistency and scalability.
• Develop leadership capabilities and succession plans across the organization.
• Foster a culture focused on customer experience, associate experience, accountability, innovation and continuous improvement.

Operational Excellence & Service Reliability

• Ensure the availability, performance, security and resiliency of business-critical store technologies globally.
• Establish global operational standards and service-level expectations.
• Drive proactive monitoring, observability, incident reduction and continuous service improvements.
• Partner with Infrastructure, Cybersecurity, Architecture and Service Management teams to ensure stores have reliable and secure operations.
• Establish appropriate business continuity and disaster recovery capabilities for critical retail systems.

Qualifications:

• 15+ years of experience in retail technology, enterprise applications, store systems, or related disciplines, with demonstrated experience leading application strategy, delivery, support, and modernization in a complex global environment.
• 5+ years leading geographically distributed teams, including experience coaching leaders, developing talent, setting priorities, providing performance feedback, and building organizational capability across regions.
• Proven success delivering large-scale technology transformations across NA, APAC and EU, balancing global standards, regional requirements, local regulatory considerations, operational readiness, and business adoption.
• Deep expertise in retail technology including POS, payments and PCI compliance, clienteling, mobile selling, inventory management, RFID, omnichannel operations, integrations, and store support models.
• Strong understanding of service management, operational support, governance, vendor management, financial management, and technology delivery.

Leadership Attributes:

• Strong customer and store operations mindset with the ability to translate business needs, store pain points, and regional requirements into scalable technology solutions and measurable business outcomes.
• Strategic thinking combined with hands-on execution, with the ability to move between long-term roadmap planning, operational details, and executive-level communication.
• Ability to operate effectively in a global matrixed organization. Strong influencing, communication, stakeholder management skills, and experience working across global matrix organizations.
• Curiosity and learning agility with a passion for innovation, AI, automation, and the future of retail.
• Proven ability to build high-performing teams, develop talent, and foster an inclusive, high-accountability culture.
• Continuous improvement mindset with a commitment to leveraging technology responsibly to enhance customer experience, associate effectiveness, and business performance.

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264.

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Base Pay Range

$300,000.00-$350,000.00

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.