City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Facility Solutions Manager - Central Pennsylvania

Account ManagementConfirmed live in the last 24 hours

Full-timeCamp Hill, PA, USA

About the Job

Requirements

At least 2 years of outside business-to-business account management experience.
At least 2 years of demonstrated success in a client retention role, supported by goals and metrics.
High attention to detail and reliable follow-through on commitments.
Relationship-building skills and an outgoing, positive approach.
Strong verbal and written communication skills.
Proficiency in Microsoft Office and familiarity with customer relationship management databases.
Ability to travel daily to local client locations.

Responsibilities

Manage assigned client relationships, including client retention, expansion, and diversification of building solutions or products.
Develop and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
Manage contractor relationships by interviewing and hiring contractors, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client and contractor compliance, and removing or replacing contractors as necessary.
Conduct quality-control inspections at client sites and follow through on commitments to maintain service quality and client satisfaction.
Supervise and direct Night Managers, ensuring client strategies are executed and services are performed correctly.
Promote, procure, and monitor supplies for clients.
Communicate client issues to contractors and the Director of Operations or owner, and promptly address problems.
Use the company customer relationship management system to perform inspections, add extra charges, and manage Night Manager routing.
Schedule non-routine activities at client facilities using Outlook.
Maintain Building Information Sheets, Facility Solutions Manager summary sheets, and Exhibit A documents; ensure Material Safety Data Sheets in janitor closets are complete, accurate, and properly labeled.
Notify Sales Executives of potential accounts in the territory, particularly new construction accounts.
Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
Approve Night Manager and/or Service Representative pay sheets and verify their accuracy.
Assist Accounting with collection of overdue client invoices and payments to contractors.
Maintain current route sheets, key and alarm sheets, and monthly planners for each client.

Desired Qualifications

Experience in building maintenance or facility management is preferred but not required.

Account Manager

City Wide Facility Solutions · Camp Hill, United States (Hybrid) · Full-time · Posted 2024-11-14

Salary: USD 50,000–90,000

Workplace: hybrid

Department: Central Pennsylvania

Description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Pennsylvania.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits

City Wide offers a competitive compensation and benefits package for this position

Commissions
Dedicated and protected territories
Mentorship and ongoing training & development
Annual President's Club and Diamond Level Recognition
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Retirement Plan (IRA)

Apply

Apply at City Wide Facility Solutions

About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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