Pence Construction

Commercial general contractor for Oregon projects

Operations Support Engineer

Business OperationsPosted on Nov 9

Full-timeSalem, OR, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in a related field and relevant experience in construction management or a related field.
Experience in project management, mentoring teams, or leading cross-functional collaboration.
Ability to implement new processes and technologies while managing change with minimal disruption.
Strong preference for proficiency in construction management software, including Procore, CMIC, Oracle Fusion Cloud, Bluebeam, or similar systems.
Strong preference for experience in training development, process refinement, and documentation, with a focus on practical implementation.

Responsibilities

Assist with the design, teaching, and maintenance of company training programs, including industry-specific education.
Create and manage the company's training library, ensuring resources are up to date.
Lead or coordinate training for Project Administrators on systems, processes, and project controls to ensure consistent project support.
Train employees on new software systems, technology upgrades, and digital tools.
Support company-wide adoption and use of digital tools and processes.
Work with all departments to analyze, refine, and develop efficient, consistent workflows.
Develop and maintain Standard Operating Procedures (SOPs) to ensure uniformity across departments.
Assist the Operations Support Manager, senior leadership, and Project Managers in creating and maintaining a consistent monthly project review system.
Assist the Operations Support Manager, IT, and department leaders in managing software systems and ensuring budgets and reporting are accurate.
Use data analytics to monitor process performance, track key performance indicators (KPIs), and identify areas for improvement.
Assist with change management for new processes or systems while minimizing disruption to daily operations.
Track and report KPIs related to project administration, including processing times, error rates, and documentation completeness, and support related administrative functions as needed.
Assist with integrating new processes across departments, especially on large-scale projects.
Evaluate and recommend technologies to enhance operational efficiency, working with company stakeholders to support smooth transitions.

Desired Qualifications

Experience supervising or leading project support staff, such as Project Administrators or Project Assistants.

The Operations Support Engineer assists in the development, implementation, and continuous improvement of company process control systems, training programs, and operational workflows. Working under the direction of the Operations Support Manager, this role helps to drives cross‑departmental initiatives that promote consistency, efficiency, and alignment across the organization. This position helps design and maintain scalable systems and processes that support project delivery, financial health, and long‑term company growth.

To perform this job successfully, the Operations Support Engineer must perform each essential duty satisfactorily and promptly. The following duties represent the job but are not all-inclusive and other duties may be assigned as needed.

Training

· Assist with the design and teaching, and help maintain company training programs including industry specific education.

· Create and manage the company's training library, ensuring up-to-date resources are available.

· Lead or coordinate training for Project Administrators on systems, processes, and project controls, ensuring consistency in how they support projects.

· Aid in the training process of all employees on new software systems, technology upgrades, and digital tools.

· Provide ongoing support for the adoption and use of digital tools and processes across the company.

Processes

· Work with all departments to analyze, refine, and develop efficient workflows that promote company-wide consistency.

· Develop and maintain Standard Operating Procedures (SOPs) to ensure uniformity across departments.

· Assist the Operations Support Manager, Senior Leadership and Project Managers to create and maintain a consistent monthly project review system.

· Assist the Operations Support Manager with IT and department leaders to manage software systems and ensure budgets and reporting are accurate.

· Use data analytics to monitor process performance and identify areas for improvement, tracking key performance indicators (KPIs) to ensure efficiency.

· Assist in change management efforts for new processes or systems, ensuring minimal disruption to daily operations.

· Track and report on KPIs related to project administration (e.g., processing times, error rates, completeness of documentation) and help assist with those functions as needed to support administration and overall PK operations.

· Assist in new process integration across departments to ensure seamless workflows, especially on large-scale projects.

· Evaluate and recommend new technologies that enhance operational efficiency, working closely with company stakeholders to ensure smooth transitions.

Any and all other duties assigned.

The following qualifications are representative of the knowledge, skills, and abilities needed to perform the job but are not all inclusive.

· Bachelor’s degree in related field and relevant experience in construction management or a related field.

· Experience in project management, mentoring teams, or leading cross-functional collaboration.

· Proven ability to implement new processes and technologies while managing change with minimal disruption.

· Demonstrated experience supervising or leading project support staff (e.g., Project Administrators, Project Assistants, or similar roles) preferred.

· Proven ability to implement new processes and technologies while managing change with minimal disruption.

· Excellent communication skills with the ability to engage both internal teams and external stakeholders.

· Strong analytical skills, problem-solving ability, and adaptability in dynamic work environments.

· Strong preference for proficiency bin construction management software, including Procore, CMIC, Oracle Fusion Cloud, Bluebeam, or similar systems.

· Strong preference for experience in training development, process refinement, and documentation, with a focus on practical implementation.

About the Company

Pence Construction

Commercial general contractor for Oregon projects

Pence Construction is a commercial general contractor operating in Portland, Salem, and Bend, Oregon. The company manages construction projects for business owners, developers, and institutions, handling everything from planning and budgeting to on-site building and closeout. Its work includes coordinating design, obtaining permits, hiring and supervising subcontractors, scheduling, cost control, quality and safety oversight, and ensuring projects stay on time and within budget. Pence Construction differentiates itself through a local, multi-city presence in Oregon that enables close collaboration with owners and design teams across Portland, Salem, and Bend, and a focus on delivering commercial buildings and spaces rather than residential work. The company's goal is to deliver durable, well-constructed commercial facilities on schedule and within the agreed budget, meeting the owner's objectives and quality standards.

Company size: 51-200
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $410K
Headquarters: Salem, OR
Founded: 1949

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