Senior Customer Success Manager
Confirmed live in the last 24 hours
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Data & Analytics
AI & Machine Learning

Company Stage

Series D

Total Funding

$126.6M

Founded

2001

Headquarters

San Ramon, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Data Analysis
CategoriesNew
Customer Success & Support
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Bachelor's degree in a related field or 8 years of equivalent work experience
  • Proven experience in customer success, account management, or a related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Must be self-directed and self-motivated
  • Proven ability to manage multiple projects at a time while paying strict attention to details
  • Ability to work in a fast-paced and dynamic environment
  • Familiarity with contact center technology and the SaaS industry is a plus
  • CRM and customer success management software experience is preferred
Responsibilities
  • Develop and maintain strong, long-lasting customer relationships
  • Collaborate with customers to define and track key performance metrics
  • Leverage knowledge of each customer account to develop and maintain account-specific Success Plans
  • Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership
  • Identify and address potential issues or risks that may impact customer satisfaction or retention
  • Understand customer business goals and challenges to align Five9 solutions
  • Proactively identify and address customer issues or concerns
  • Use data and analytics to track and measure customer success metrics
  • Work closely with internal teams including Professional Services, Product, and Support
  • Coordinate with Sales and TAMs on increased business opportunities within the account base