Product Marketing Manager

Department

Globus Sales & Marketing

About the Department

Globus (www.globus.org) is a mission-driven organization dedicated to enabling discovery by delivering advanced data management and computation capabilities to researchers worldwide. As a unit within The University of Chicago, Globus develops and operates commercial-quality, software-as-a-service used by thousands of institutions, including research universities, national laboratories, federal agencies, and commercial research organizations. Core features are free for non-profit researchers, and the Globus service is sustained through institutional subscriptions that unlock advanced features for organizations needing greater control, compliance support, and deeper integration with their research computing environment. This model reflects the organization’s core commitment: making secure, reliable cyberinfrastructure services accessible to the broadest possible research community. The Globus team comprises professional software developers and business operations staff, as well Globus Labs, a dedicated research group pioneering novel methods and technologies. Team members are geographically distributed—a structure that reflects the global nature of the research communities we serve—while maintaining a collaborative culture focused on making an impact in disciplines ranging from the life sciences and astronomy to materials science and public policy.

Job Summary

We are seeking a Product Marketing Manager to lead our marketing and communications team. The ideal candidate will bridge technical knowledge of research data management and computation to compelling, audience-specific marketing content. This role sits at the intersection of product, engineering, and communications, translating Globus product capabilities into clear value propositions for multiple target audiences including system administrators and research end users. You will work independently to conceive, draft, and publish high-quality marketing materials without requiring extensive technical hand-holding from the engineering team. You will be supported by the marketing coordinator, events manager and other members of the Globus customer team in delivering our value proposition to diverse stakeholders across multiple channels.

You enjoy developing a deep understanding about how products work and translating that knowledge to customer-facing solutions and value propositions. You have led a product marketing initiative from concept through launch, generating supporting content and iteratively refining customer messaging and calls-to-action. You enjoy interacting with actual users to learn about their challenges and develop potential solutions that leverage the product. You have worked in a cross-functional marketing environment and enjoy interacting with developers, customers, and internal sales and marketing teams. You appreciate the challenge of adapting a software platform to various markets, industry verticals, or research disciplines. You are naturally curious, and willing to learn by doing, while recognizing when you should collaborate with others in the organization. If some of these describe you, we’d love to chat!

You would be joining a customer team that comprises experienced, “multiple-hat wearers” with diverse skills, who own substantial initiatives and can deliver against strategic objectives with minimal supervision. While the Globus platform has been around in various forms for over 25 years, we are still a very small team that operates like a software startup. Success in this role will be demonstrated by: delivering a refreshed messaging framework covering target personas such as researchers, system administrators, and application developers; authoring high-quality content assets (case studies, whitepapers, or solution briefs) with minimal revision cycles; supporting product feature launches end-to-end, from messaging through collateral to post-launch metrics; managing multi-channel marketing and communications programs; and establishing a repeatable market intelligence process that informs our sales and marketing efforts.

Responsibilities

Content Creation & Technical Writing:​​

• Author white papers, case studies, technical blog posts, how-to guides, and solution briefs targeted at different personas, collaborating with the Globus customer and engineering teams.

• Develop feature-level and product-level messaging that accurately reflects Globus capabilities including data transfer, sharing, computation, and task automation, as well as developer-focused tools and APIs.

• Create onboarding and "getting started" content that reduces friction for new users across all audience segments.

• Provides expertise to marketing communications, advertising, or publicity strategy. Plans and coordinates the development and production of marketing campaigns, ensuring deadlines and budgets are met. Designs, writes, and edits high profile or high visibility marketing materials, which may include press releases, book jacket copy, blogs, or other Web material.

Positioning & Messaging:

• Develop differentiated value propositions for Globus relative to alternative data management approaches and platforms.

• Craft persona-specific messaging such as operational/security value for IT and sysadmins, and productivity/workflow value for researchers.

• Ensure consistency of product narrative across the website, documentation, conference materials, and social channels.

Go-to-Market Support:

• Partner with the product and customer teams to plan and execute marketing for new feature releases and major platform updates.

• Lead marketing efforts in new market development.

• Lead reseller and partner marketing efforts.

• Develop launch collateral including release announcements, demo scripts, FAQs, and explainer videos.

• Define adoption metrics and track feature usage and activation across both free users (to generate subscriber leads) and paid subscribers (to promote broader adoption and recognize value).

Market Intelligence:

• Monitor trends in research computing, HPC, cloud storage, and data-intensive science to inform positioning strategy.

• Conduct ongoing market research and analysis to inform outreach and communication efforts, as well as product direction.

Community & Evangelist Activities:

• Represent Globus at research computing conferences (Supercomputing, PEARC, Internet2, etc.) as a credible voice at the intersection of customers and Globus products.

• Engage with developer and sysadmin communities through forums, webinars, and user group events.

• Collaborate with the Globus user community to surface case studies and testimonials that demonstrate real-world impact.

• Participate in developing new products and services, and determining new markets. Acts as a resource for and trains lower level marketing staff. Attends trade shows as needed.

• Manages relationships with external sales agencies.

• Performs other work as assigned.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree in Computer Science, Information Systems, Engineering, a natural science, or related field strongly preferred.

• MBA or other graduate degree is a plus.

Experience:

• Minimum of 7 years of experience in software marketing, technical product marketing, developer marketing, or a closely related field.

• Demonstrated ability to independently produce high-quality technical content (writing samples required).

• Excellent written and verbal communication skills with the ability to calibrate technical depth for different audiences.

• Experience in leading product marketing, product management or related customer-facing functions in an early- to mid-stage software or other technology company.

• Experience working with, or at, a research university, national laboratory, or research computing center.

• Understanding of both end user/researcher and administrator requirements related to ease of use, maintainability, security, performance and compliance.

• Familiarity with data management challenges, remote computation, REST APIs, and developer tools (to understand and explain the Globus platform to technical audiences).

• Working knowledge of Linux/Unix systems, HPC environments, cloud storage, or research data workflows (to credibly discuss Globus deployment and use cases).

• Exposure to AI tools for content generation.

• Experience with technical evangelism or community-led growth strategies.

Working Conditions

• Primarily remote work, with occasional required attendance at in-person meetings.

• This job requires occasional evening or weekend hours.

• Travel to customer meetings, conferences, and other events may be required.

Application Documents

• Resume (required)

• Writing samples (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Communications

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$150,000.00 - $180,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.