Data Center Operator - Noc

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.  

Your Team's Impact

FactSet's core Infrastructure team keeps the data centers, POPs, hybrid cloud environments, and global network behind our products running smoothly. As a Data Center and NOC Operator, you'll be on the front line of monitoring, reporting, and troubleshooting that infrastructure, and your work directly affects system and application availability for our internal teams and clients. You'll also help improve how our data centers and network operate day to day. This is an onsite role supporting 24/7 data center operations, with core hours of 8:00 AM - 4:30 PM and availability 7 days a week, including weekends, as needed.

What You'll Do

• Monitor, report on, and troubleshoot FactSet's data centers, POPs, hybrid cloud hosted infrastructure, and global network.
• Coordinate, escalate, and resolve operational events that could affect system or application availability, keeping internal and external stakeholders informed.
• Work with carriers to troubleshoot network connectivity issues.
• Rack, stack, and cable data center equipment such as compute servers, storage, and network appliances, including rack installs and decommissions.
• Perform structured cabling, including building Ethernet cables and running fiber between network devices.
• Take operational readings, manage inventory, and handle shipping and receiving of parts and hardware, with the documentation and communication that go with it.
• Keep procedural documentation for internal teams up to date and maintain a clean, safe data center environment.

What We're Looking For

Required Skills

• Bachelors’ degree or equivalent work experience.
• 2+ years of data center operations or NOC experience.
• Proficient with hand tools for equipment installation and maintenance.
• Availability 7 days a week as needed, with core hours of 8:00 AM - 4:30 PM, including weekends to support 24/7 data center operations.
• Able to stand, walk, bend, and lift equipment up to 50 lbs, and comfortable working with moderate noise from server fans and cooling systems.

Desired Skills

• CCNA and/or CompTIA A+ certification.
• Strong networking knowledge, including switching, routing, and troubleshooting principles.
• Familiarity with Windows, Linux, or Unix operating systems.
• Strong troubleshooting and diagnostic skills, with the judgment to work independently and know when to escalate.
• Ability to prioritize tasks and stay effective in high-pressure situations.

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and flexible “moments that matter” days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted hourly range for this position in the states of Connecticut and New York is $27.00 - $36.00.