Professional Services Global PMO Manager - UK Hours

POSITION OVERVIEW

As the PMO Manager, you will be responsible for leading and developing the global PMO function across the Professional Services organisation, ensuring the successful implementation of project governance, controls, reporting, and continuous improvement initiatives. You will provide leadership and guidance to a growing team of PMO Coordinators while partnering closely with Project Managers, Team Leaders, Regional Services Operations, and Global PMO stakeholders.

This role plays a critical part in driving project delivery excellence, standardizing governance practices, and ensuring projects are delivered in accordance with the MRI 4D Framework. You will oversee project compliance, portfolio reporting, risk management processes, resource coordination, and PMO best practices while acting as a trusted advisor to project leadership.

The successful candidate will combine strong project governance expertise with proven people leadership experience, enabling them to develop team capability, drive operational efficiencies, and enhance the overall maturity of the PMO function.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note that this position supports the UK region and therefore follows UK working hours (10:00 – 18:30 SA time and until 19:30 during daylight saving).

RESPONSIBILITIES

PMO Leadership & Team Management

• Lead, coach, mentor, and develop the PMO team, ensuring high performance and continuous professional growth.

• Manage workload allocation, prioritization, and resource planning across the PMO team.

• Establish team objectives, performance standards, and development plans aligned to business goals.

• Foster a culture of collaboration, accountability, and continuous improvement within the PMO function.

• Act as the primary escalation point for PMO-related issues, risks, and governance concerns.

Governance & Compliance

• Own and drive adherence to the MRI 4D Framework and project governance standards across the project portfolio.

• Conduct regular project audits, health checks, and governance reviews to assess compliance and identify improvement opportunities.

• Define, maintain, and continuously improve governance processes, methodologies, templates, and documentation.

• Ensure consistent application of governance standards across project delivery teams.

• Monitor corrective actions and ensure remediation plans are completed effectively.

Portfolio Oversight & Reporting

• Oversee project portfolio reporting, ensuring accurate and timely visibility of project health, risks, budgets, resource utilization, and delivery performance.

• Develop and present executive-level reporting and dashboards to regional and global leadership teams.

• Analyze portfolio trends and provide insights and recommendations to improve project outcomes.

• Identify risks, bottlenecks, and delivery challenges across the project portfolio and drive mitigation strategies.

Stakeholder Management

• Build strong relationships with Regional Services Operations, PM Team Leaders, Project Managers, and Global PMO stakeholders.

• Act as a trusted advisor on governance, project controls, reporting, and PMO best practices.

• Facilitate governance forums, PMO reviews, and leadership discussions to support decision-making.

• Collaborate with delivery leadership to improve project performance and operational effectiveness.

Continuous Improvement & PMO Maturity

• Drive PMO excellence initiatives and identify opportunities to improve project delivery processes, governance, and reporting capabilities.

• Lead lessons learned programs and ensure best practices are shared across teams.

• Champion data-driven decision-making through effective use of PMO tools, systems, and reporting.

• Support strategic PMO initiatives and contribute to the ongoing development of the global PMO function.

• Develop and deliver governance and project management training programs.

REQUIREMENTS

• 5+ years experience in project management, PMO leadership, or project governance roles within a professional services or software organization.

• 2+ years' people management or team leadership experience, including coaching and developing high-performing teams.

• Strong knowledge of project delivery methodologies, governance frameworks, and portfolio management principles.

• PRINCE2, PMP, PMBOK, MSP, or equivalent project management certification.

• Experience managing project portfolios and producing executive-level reporting and insights.

• Strong understanding of project financials, budgeting, forecasting, resource management, and risk management.

• Proven ability to influence and engage senior stakeholders across multiple levels of the organization.

• Experience driving process improvement and PMO maturity initiatives.

• Advanced analytical and problem-solving skills with strong attention to detail.

• Strong presentation, facilitation, and communication skills.

• Advanced proficiency in Microsoft 365, including Excel, Power BI, and reporting tools.

• Experience working within a software, technology, or SaaS environment is highly desirable.

• Ability to work effectively in a fast-paced, matrixed, and globally distributed organization.

We’re obsessed with making this the best job you’ve ever had! 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!