Vehicle Support Specialist

Login.gov and Motus: everything carriers need to know. Disclosure: Informational only. Saferoad Compliance LLC is not FMCSA or USDOT. Always verify your status directly through official FMCSA systems. The Federal Motor Carrier Safety Administration (FMCSA) is modernizing its registration systems through Motus, a new platform designed to improve security, reduce fraud, and streamline registration management. One of the most important changes introduced by Motus is the mandatory use of Login.gov for account authentication and identity verification. Whether you're applying for a new USDOT number, updating registration records, managing operating authority, or preparing for the Motus transition, understanding how Login.gov works is now essential. This guide explains everything carriers, brokers, freight forwarders, and supporting companies need to know about Login.gov and Motus. Login.gov is a secure sign-in service used by multiple U.S. government agencies to verify user identities and protect access to government systems. Instead of maintaining separate usernames and passwords for different federal services, users can access participating government platforms through a single Login.gov account. FMCSA now uses Login.gov as the primary authentication method for Motus users. This means carriers and other regulated entities must have a Login.gov account before they can access Motus and manage registration-related activities. The trucking industry has experienced a significant increase in fraud-related activity in recent years, including: * Unauthorized account changes * Carrier identity theft * Fraudulent operating authority applications * Double brokering schemes * Unauthorized user access To address these concerns, FMCSA integrated Login.gov into Motus to strengthen security and improve identity verification. * Stronger account protection * Secure authentication methods * Multi-factor authentication (MFA) * Identity verification capabilities * Reduced risk of account compromise These improvements help ensure only authorized individuals can access and modify FMCSA registration records. For a broader overview of the platform, read its guide on Motus FMCSA Registration. Creating a Login.gov account is relatively straightforward. Step 2: enter your email address. Use an email address you can access regularly, as FMCSA notifications and verification requests may be sent there. Step 3: confirm your email. Login.gov will send a confirmation email containing a verification link. Step 4: create a strong password. Choose a unique password that meets Login.gov security requirements. Step 5: configure authentication methods. You will be prompted to set up multi-factor authentication before accessing your account. Once completed, your Login.gov account is ready for use with Motus. Understanding multi-factor authentication (MFA). Multi-factor authentication adds an additional layer of security beyond your password. Even if someone obtains your password, they cannot access your account without the second authentication factor. Common authentication methods include: Authentication app. Many users choose authenticator applications because they provide strong security and quick access. Text message verification. A verification code is sent to your mobile phone during login. Phone call verification. Users can receive a voice call containing their verification code. Security key. Hardware security keys provide one of the strongest authentication options available. FMCSA strongly encourages users to maintain updated authentication methods to prevent account access issues. FREE CONSULTATION Schedule an appointment today. Book your 30-minute compliance consultation with its DOT experts. Once logged in, you can manage registration-related activities, applications, filings, and account information. Linking Existing FMCSA accounts to Motus. Many carriers already have existing FMCSA accounts or registration records. During the Motus transition, users may need to connect existing registration information to their new Motus account. This process typically involves: * Identity verification * Business information confirmation * Registration record validation * Authorized account holder verification Organizations with multiple registrations should carefully review account information before linking records. Companies that provide registration services may also benefit from understanding how Supporting Companies in Motus operate. As more users transition to Motus, certain login issues are becoming increasingly common. Forgotten passwords. Many login problems stem from outdated or forgotten passwords. Lost authentication device. If your mobile device is lost or replaced, authentication settings may need to be updated. Email address changes. Using an inaccessible email address can complicate account recovery. Identity verification issues. Inconsistencies between submitted information and official records may delay account verification. Browser compatibility problems. * Clearing browser cache * Updating browsers * Trying a different browser * Disabling conflicting extensions Account recovery is available for users who lose access to authentication methods or forget credentials. To recover access: Verify your email. Start by confirming access to your registered email address. Reset your password. Login.gov provides password recovery options through email verification. Restore authentication methods. Users may need to configure new authentication methods if devices have changed. Complete additional verification. In some cases, Login.gov may require additional identity verification before restoring access. Recovering access promptly is important because registration updates, filing submissions, and compliance activities may depend on timely account access. To reduce future problems: Use a Business email address. Avoid using personal email addresses that may change over time. Keep contact information updated. Ensure all contact information remains current. Save backup authentication methods. Maintaining backup authentication options can prevent lockouts. Use secure password management. Store credentials securely and avoid password reuse. Monitor account activity. Review account access periodically to identify unauthorized activity. How Login.gov impacts BOC-3 filers and Supporting Companies. Organizations such as: * Insurance companies * Blanket companies * BOC-3 filers * Transportation service providers must also use Login.gov to access Motus and manage filings. If your organization handles process agent services or BOC-3 filings, you should also review its guide on BOC-3 Filing Changes. Understanding these requirements early can help avoid filing disruptions and registration delays. Conclusion. Login.gov is now a critical part of FMCSA's Motus ecosystem. By creating a secure authentication framework, FMCSA aims to reduce fraud, improve identity verification, and protect registration records across the transportation industry. Whether you're a motor carrier, freight broker, freight forwarder, BOC-3 filer, or supporting company, setting up and maintaining your Login.gov account properly is essential for accessing Motus and managing compliance activities moving forward. Preparing now can help ensure a smooth transition as FMCSA continues expanding the Motus platform throughout 2026 and beyond. Key takeaways. * Login.gov is required to access FMCSA Motus. * Multi-factor authentication helps protect registration accounts. * Identity verification is a key component of Motus security. * Existing FMCSA records may need to be linked to new Motus accounts. * Account recovery options are available if login issues occur. * Supporting companies and BOC-3 filers must also use Login.gov. * Proper account management can prevent registration delays and compliance issues. FAQs. Login.gov is a secure government authentication platform used to verify identities and protect access to FMCSA systems, including Motus. Yes. FMCSA requires all Motus users to authenticate through Login.gov before accessing registration services. What happens if I lose access to my authentication device? You can use backup authentication methods or follow Login.gov's account recovery process to restore access. Can I use one Login.gov account for multiple FMCSA registrations? Yes. Login.gov allows users to access multiple eligible accounts and services through a single secure login. Is multi-factor authentication required? Yes. Multi-factor authentication is mandatory and helps protect your account from unauthorized access. Will BOC-3 filers and supporting companies need Login.gov? Yes. Supporting companies, insurance providers, blanket companies, and BOC-3 filers must use Login.gov to access Motus. How can SafeRoad Compliance help with Motus setup? SafeRoad Compliance assists with Motus registration, FMCSA account setup, compliance guidance, operating authority applications, and registration support. Need help setting up Motus or managing FMCSA compliance? As a trusted DOT Compliance Company, SafeRoad Compliance helps carriers, brokers, and transportation businesses navigate FMCSA registration requirements, Motus transitions, operating authority filings, BOC-3 filings, and compliance obligations. Ready to speak with a compliance specialist? FREE CONSULTATION Book your 30-minute compliance consultation with its DOT experts. Table of contents. Start staying DOT compliant today. * Manage all DOT & FMCSA requirements in one place * Avoid fines, audits, and compliance gaps * Expert-backed compliance support you can trust DOT Compliance portal. * Centralize driver files, training & safety documents * Track compliance status in real time * Get proactive alerts before violations happen

Motus, a leader in vehicle reimbursement and risk mitigation solutions, has appointed Matthew Tremmaglia as Chief Customer Officer. He will oversee customer success, onboarding, adoption and retention across the company's platform. Tremmaglia previously served as Chief Customer Officer at Achievers, where he led global teams supporting enterprise customers. He brings extensive experience building customer organisations in B2B SaaS, with a track record of driving retention and expansion at scale. Before joining formally, Tremmaglia worked with Motus in an advisory capacity. His appointment reflects the company's continued investment in customer excellence as it scales its vehicle reimbursement and productivity solutions for employees who drive for work. Motus serves Fortune 500 companies globally, combining technology and data to optimise workforce spend.