Full-Time
Insurance Claims Specialist
Columbia Bank
5,001-10,000 employees
Regional bank expanding through acquisitions
Compensation Overview
$19 - $24/hr
Las Vegas, NV, USA + 17 more
More locations: Seattle, WA, USA | South Jordan, UT, USA | Los Angeles, CA, USA | Irvine, CA, USA | Colorado Springs, CO, USA | Tacoma, WA, USA | Roseburg, OR, USA | Boise, ID, USA | Federal Way, WA, USA | Phoenix, AZ, USA | Bellevue, WA, USA | Liberty Lake, WA, USA | Denver, CO, USA | San Diego, CA, USA | Eugene, OR, USA | Greenwood Village, CO, USA | Lakewood, WA, USA
In Person
Fully onsite at one of the posted locations.
 Customer Experience & Support (1) |
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- Two years of customer service or call center experience in a high-volume, multi-channel environment.
- At least one year of experience handling issue resolution, troubleshooting, and escalations within defined service-level agreements and policies.
- A high school diploma or equivalent is required.
- Strong verbal and written communication skills.
- The ability to actively listen and maintain a customer-first mindset.
- Demonstrated empathy, patience, and professionalism in customer interactions.
- Strong problem-solving and critical-thinking skills.
- The ability to confidently de-escalate challenging situations.
- Strong organization and attention to detail.
- Effective time management and the ability to multitask in a fast-paced environment.
- A positive attitude with a strong sense of ownership and initiative.
- Communicate effectively and professionally while handling incoming calls and written communication from and to customers.
- Troubleshoot, analyze, and resolve internal and external insurance issues in a timely and efficient manner within established guidelines.
- Use InfoLease, Artiva, and Salesforce to notate and update account information consistently.
- Manage company risk by ensuring current and accurate insurance documents are received, documented, and filed appropriately.
- Act as a liaison between internal departments and external companies regarding insurance claims.
- Answer internal employees’ questions regarding insurance claims.
- Assist personnel and customers with outside insurance claims, asset swaps resulting from insurance claims, and current insurance status on accounts.
- Increase knowledge through cross-training in customer service.
- Keep management informed of significant high-risk situations.
- Provide a high level of customer service to lessees, vendors, brokers, and staff.
- Maintain confidentiality of company information.
- Demonstrate compliance in assigned job functions and responsibilities.
- Follow policies and procedures, the Bank Secrecy Act, and compliance regulations; complete required and job-specific training; and raise or address compliance issues for evaluation, investigation, and resolution.
- Develop and maintain positive relationships with Financial Pacific Leasing managers and staff.
- Maintain regular and predictable attendance and punctuality.
- Track active lender-placed and outside claims to ensure timely completion.
- Provide payoffs, guarantees of titles, and contract documents for insurance claims as requested.
- Provide direction and posting instructions for incoming insurance checks.
- Assist customers through the insurance claims phone queue by explaining their options and clarifying the insurance claim process.
- Request title releases in accordance with the guarantee-of-title letter provided to the insurance company.
- Draft addenda and update systems to document equipment replacements resulting from insurance claims.
- Perform other duties as assigned.
- Experience in equipment, consumer, or commercial leasing operations, including buyouts, assumptions, or assignments.
Columbia Banking System is a regional bank holding company that expanded across Washington, Oregon, and Idaho through acquisitions and now operates the combined bank under the Umpqua Bank brand after merging with Umpqua Holdings. Customers access traditional banking services—deposit accounts and loans—through branches, online, and mobile channels, with local relationship banking supported by a larger regional network. The company differentiates itself by blending a broad Pacific Northwest footprint with a community-bank focus, preserving local ties while leveraging scale from the merger and rebrand. Its goal is to serve local individuals and businesses with accessible banking and loans while growing its reach and capabilities through acquisitions and the Umpqua Bank platform.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Tacoma, Washington
Founded
1988
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Simplify's Take
What believers are saying
- July 23, 2026 Q2 EPS reached $0.76, beating estimates and funding buybacks.
- June 30, 2026 synergies from Pacific Premier were essentially complete.
- Lower deposit costs and a 4.5% dividend support returns into 2026.
What critics are saying
- October-December 2025 breach exposed Social Security, license, and account numbers; lawsuits followed in April 2026.
- Q2 2026 net interest income fell $5 million as balance-sheet deleveraging continued.
- Another cyber incident after April 2026 class actions would damage deposits and trigger regulators.
What makes Columbia Bank unique
- Pacific Premier deal gave Columbia top-10 Southern California deposits and 350 branches.
- April 30, 2026 franchise team targets restaurants with treasury, derivatives, and merchant banking.
- Colorado Springs opening on August 6, 2026 extends Columbia's nine-state Western footprint.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Tuition Reimbursement
Mental Health Support
Life Insurance
Disability Insurance
Pet Insurance
Legal Services
Paid Vacation
Paid Sick Leave
Paid Holidays
Employee Discounts
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%Columbia Bank has opened its first commercial office and retail branch in Colorado Springs, expanding its presence in the state. The bank has been operating in Colorado Springs since 2023 under Southern Colorado Market Director Alex Sullivan, building a deposit base without a physical location. The 5,500-square-foot facility is located in the downtown Trolley District at 517 S. Cascade Ave. Columbia Bank entered Colorado in 2022 and now operates four offices between Denver and Colorado Springs. The bank offers commercial and retail banking services, treasury management, commercial real estate lending, and other financial services. Columbia Bank is a subsidiary of Columbia Banking System, Inc. (Nasdaq: COLB) and operates across nine western US states, including Arizona, California, Idaho, Nevada, Oregon, Texas, Utah, and Washington.
Columbia Banking System has appointed Simone Lagomarsino to its Board of Directors, effective 1 September 2026. She will serve on the Board's Enterprise Risk Management Committee and Audit Committee. Lagomarsino brings over 40 years of financial services experience. Most recently, she served as President and Chief Risk Officer of First Foundation Inc. and First Foundation Bank until the company's sale. She previously held chief executive roles at Luther Burbank Corporation, the California Bankers Association, and Heritage Oaks Bancorp. Her board experience includes the Federal Reserve Bank of San Francisco and the Federal Home Loan Bank of San Francisco. Columbia Banking System, headquartered in Tacoma, Washington, is the parent company of Columbia Bank, which operates across nine western US states.
Columbia Banking System reported second quarter 2026 net income of $208 million, with earnings per share of $0.73. The company repurchased $199 million of common stock and declared a quarterly dividend of $0.37 per share. Net interest income decreased $5 million from the prior quarter to $589 million, partly due to $4 million in interest income reversals. Net interest margin fell 3 basis points to 3.93%. Total assets decreased to $65.4 billion from $66.0 billion as the company pursued balance sheet optimisation. Loans and leases declined to $47.2 billion from $47.7 billion, reflecting runoff in lower-return transactional loans. The company completed integration of its Pacific Premier Bancorp acquisition, achieving targeted cost savings. Two deposit campaigns in early 2026 generated approximately $1.25 billion in new deposits combined.
Columbia Bank shares practical cash flow strategies at Weiser Chamber Luncheon. July 23, 2026 The Weiser Chamber of Commerce welcomed local business owners and community members to its July Chamber Luncheon at the beautiful Sweet Roots Community Gathering Space, 603 E. Main Street in Weiser. Guests enjoyed a delicious carnitas lunch catered by Mi Familia Mexican Restaurant while networking and learning practical strategies to strengthen their businesses. Crystal Torres, Branch Manager of Columbia Bank in Weiser, and Ryan McPheeters, Branch Manager of the Ontario branch, led an informative presentation focused on one of the most important aspects of running a successful business: cash flow. While many people think profitability is the key to success, the presenters emphasized that cash flow is what keeps the doors open. A business may show a profit on paper, but without enough cash available to pay employees, suppliers, rent, taxes, and unexpected expenses, it can still struggle. Using a simple cash flow cycle diagram, Crystal and Ryan walked attendees through the movement of money in a business: * Materials and Services * Accounts Payable * Accounts Receivable * Back to Cash They explained that understanding where money gets tied up allows business owners to make better financial decisions and avoid unnecessary stress. Several practical tips were shared throughout the presentation, including: * Invoice customers as quickly as possible. * Follow up consistently on outstanding invoices before they become overdue. * Take advantage of supplier payment terms while maintaining strong business relationships. * Don't wait until a cash flow problem becomes a crisis, visit your banker early to discuss options. The Columbia Bank team also reminded attendees that local bankers can assist with much more than traditional loans. They offer guidance on merchant services, payroll solutions, invoicing systems, accounts receivable tools, and other financial products designed to help businesses operate more efficiently. One of the featured products was Columbia Bank's SBA Express Line of Credit, available through select SBA Preferred Lenders. The program provides qualified small businesses with access to up to $50,000 in revolving working capital with a simplified application process. The presenters encouraged business owners to establish a line of credit before they need it, providing flexibility when unexpected opportunities, or challenges arise. Throughout the luncheon, Crystal and Ryan encouraged attendees to view their banker as a business partner, not simply someone who processes transactions. Their message was simple: "Profit is important, but cash flow keeps the doors open." The Weiser Chamber luncheons continue to provide valuable opportunities for local businesses to connect, learn from industry experts, and strengthen relationships that help the community thrive. Contact Information Weiser Chamber of Commerce 536 State St., Suite 4 Weiser, ID 83672 (208) 414-0452 Sweet Roots Community Gathering Space 603 E. Main St. Weiser, ID 83672 (208) 740-4967 Mi Familia Mexican Restaurant 1800 E. 6th St. Weiser, ID 83672 (208) 414-6432 Columbia Bank - Weiser Branch 440 E. Main St. Weiser, ID 83672 Crystal Torres, Branch Manager III Office: (208) 549-8608 Mobile: (208) 741-4397 Email: [email protected] Columbia Bank - Ontario Branch Ryan McPheeters, Branch Manager
Wall Street has issued downbeat forecasts for three stocks, but independent analysis suggests varying outlooks for each. F5, which provides security and delivery solutions for large organisations, faces challenges with sluggish 3.3% average ARR growth and slowing demand. The company's operating margin remained unchanged over the past year, indicating difficulty in gaining leverage on fixed costs. Columbia Banking System, operating Umpqua Bank across eight western states, showed annual revenue growth of 9.6% over two years. However, earnings per share fell 2.1% annually over five years whilst revenue grew, suggesting declining profitability of incremental sales. In contrast, Cloudflare appears to present a buying opportunity despite Wall Street's pessimism. The company operates a global network spanning over 310 cities in more than 120 countries, providing security, performance and reliability services.