Director of Operational Risk & Resilience Oversight

This Director of Operational Risk and Resilience Oversight position reports directly to the AVP of ORRO Governance, Reporting and Risk Program Oversight, this role will lead the centralized function to provide oversight a challenge over the development, implementation and ongoing monitoring of ORRO frameworks, policies and standards including training and communications.

The position requires strong understanding of E-21 Operational Risk & Resilience Management guideline, third party risk management, business continuity management, change management, risks and controls, and solid communication and influencing skills. This position will operate across multiple segment risk teams and their businesses, functions, and geographies, to promote and enhance awareness of risks and controls.

Key Responsibilities:

• Lead and support the development, coordination and implementation of existing and new ORRO frameworks, policies and standards.
• Lead the support of Canada Segment team in implementation of these standards, working closely with Canada Segment Risk team and their business partners.
• Coordinate the intake of activities to be reviewed and challenged based on ORM programs.
• Establish a consistent template with clear documentation and outcome to support the Segment risk teams to provide their review and input.
• Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops and Tech 1B colleagues. Lead/Host an engaging session to gather feedback, comments and challenges, as well as providing a comprehensive and effective tracking mechanism to manage change.
• Ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results and challenge the performance/outcome.
• Design and implement dashboard reporting on progress of activities, outcome, gaps and remediations, as well as metrics reporting.
• Promote a strong risk culture and oversee relevant risk culture assessment processes.

Required Qualifications:

• Around 7-9 years of progressive leadership experience in operational risk management
• Broad knowledge of financial services/insurance business and related products
• In-depth subject matter expertise in OSFI E-21 and Business Continuity and Disaster Recovery, Third Party Risk Management, Change Risk, and operational risk assessment tools such as RCSA, Incidents and Losses, Root Cause Analysis, Scenario Analysis.

Preferred Qualifications:

• Strong influencing skills with the ability to build effective relationships, both within and across divisions.
• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.
• Self-starter with the ability to work with little guidance.
• High proficiency in MS Office Products and data analytics tools such as PowerBI is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid