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Huntsville Hospital Health System

Network Support Technician Level 1

IT Service Desk & End User SupportUpdated on Nov 10
Full-timeHuntsville, AL, USANo salary listed

About the Job

Requirements

  • A bachelor's degree in Computer Science or a related field is preferred; job-related experience may be considered in lieu of a degree.
  • Extensive customer service experience is required.
  • Extensive experience with Windows 7, Windows 10, and Microsoft Office products is required.
  • A valid driver's license and automobile insurance are required, along with the ability to travel to off-site locations.
  • The ability to manage a stressful work environment involving changing priorities and critical support needs is required.
  • The ability to prioritize issues effectively is required.
  • Positive customer service, advanced communication, and problem-solving skills are required.
  • The ability to analyze and coordinate multiple technologies and concepts effectively is required.
  • The ability to create and design Visio drawings for workflows, network diagrams, and project plans is required.
  • Excellent verbal and written communication skills are required.
  • The ability to work with minimum supervision while exercising discretion and independent judgment is required.
  • The ability to relate to all levels of the user community is required.
  • Working knowledge of Microsoft Windows Server 2016 or greater is required.
  • Good working knowledge of Local Area Network topologies and applications of the OSI Model is required.
  • Good working knowledge of Active Directory services and domain topologies is required.
  • Knowledge of installing, configuring, and troubleshooting networked devices is required.
  • Knowledge of installing and troubleshooting remote access software and multifactor authentication is required.

Responsibilities

  • Provide quality on-site support to Heart Center and Cardiovascular Service Line users at Huntsville Hospital with customer service, technical expertise, and timeliness.
  • Support installation, upgrades, and maintenance of hardware and software in the Local Area Network and Wide Area Network environment.
  • Perform preventative maintenance on networked equipment.
  • Troubleshoot and perform repairs when possible, and coordinate vendor service as needed.
  • Advocate for users in all instances.
  • Assist with coordinating IT support work orders and projects.

Desired Qualifications

  • Previous help desk experience is preferred.
  • A+ Certification is preferred.
  • Microsoft Certified Windows Server Administrator certification or a similar certification is desired.
  • Knowledge of VMware and/or virtualization technologies is desirable.

About the Company

Huntsville Hospital Health System

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