Account Specialist

POSITION SUMMARY

The Account Specialist supports the conversion of group, contract, transient, and/or extended-stay sales opportunities by using Marriott sales systems and information technology. The role serves as a point of contact among customers, ASO Sales Managers and Directors, hotels, and other internal stakeholders, providing dedicated administrative and transactional support to the Sales organization.

In this role, the Account Specialist supports commercial execution and customer satisfaction by ensuring that requests are handled promptly and efficiently, systems remain current, and business is accurately transferred to the appropriate hotels.

The Account Specialist supports Account Managers and/or Directors in meeting the expectations of internal and external customers. The role provides support for assigned, unassigned, and prospective accounts within the ASO portfolio.

The position provides operational and administrative support to account leaders and hotels in accordance with ASO processes and guidelines.

CANDIDATE PROFILE Preferred Education and Experience

• Two years of experience in Sales and Marketing, Guest Services, Front Desk, or a related professional area is preferred; alternatively, a two-year degree from an accredited institution in Business Administration, Marketing, Hotel and Restaurant Management, or a related discipline.
• Experience in hospitality, group sales, reservations, or sales support is preferred.
• English proficiency is strongly preferred.

CORE RESPONSIBILITIES Sales Management

• Executes and supports sales activities aligned with account strategies and commercial plans, under the direction of Account Managers and/or Directors.
• Supports the preparation of proposals, presentations, responses, and customer materials using approved tools and templates.
• Collaborates with Sales leaders and teams to maximize account value.
• Serves as a liaison between ASO and hotels, ensuring all parties are appropriately informed.
• Supports the coordination of customer events and relationship-building activities.
• Collects and organizes competitive or market intelligence, as needed.
• Understands industry processes, including pricing, RFPs, proposals, and legal considerations.
• Applies Marriott Customer Service Standards and Brand Standards.

Work, Project, and Policy Management Maintaining Business Objectives

• Maintains complete and current lead-response information in SFAWeb/CI/TY and alternative information systems to support accurate reporting.
• Supports the closing of business opportunities to help achieve team and department goals.
• Generates and organizes sales reports using internal data systems, including SFAWeb/CI/TY and MiNT.
• Supports operating budgets and venue targets in alignment with the ASO business plan.
• Monitors and evaluates ASO office processes and procedures and recommends improvements when appropriate.
• Prepares and analyzes standard sales reports and statistics.
• Supports the tracking and reporting of group booking and catering fees in coordination with ASO leadership and Accounting teams.

Demonstrating and Applying Technical/Functional Knowledge

• Uses standard applications, including Microsoft Office, SFAWeb/CI/TY, MRDW, and other relevant systems.
• Acts promptly to correct errors, develops and proposes solutions, initiates appropriate action, and recognizes when to involve a leader.
• Works independently to strengthen and expand skills and knowledge.

Contributing to Teams

• Navigates the Marriott International organization to promote collaboration by leveraging relationships and organizational knowledge.
• Identifies and develops relationships with key colleagues and stakeholders across the organization.
• Works effectively in a virtual, team-based environment.

Leadership / Team Support

• Supports the onboarding of interns and new team members.

Additional Responsibilities and Competencies

• Prepares, edits, and reviews written materials, including daily records, business correspondence, memoranda, and reports, ensuring accuracy and completeness.
• Communicates clearly, concisely, and effectively in writing and verbally.
• Approaches opportunities with a positive attitude and an open mind.
• Demonstrates creativity and innovation by identifying process and program improvements that increase team productivity and/or business results.
• Builds trust through consistent authenticity and ethical standards.
• Maintains the confidentiality of proprietary materials and information.
• Performs special projects and other responsibilities as assigned.
• Demonstrates proficiency in the technical systems, tools, and equipment required for the role, following established procedures.
• Takes accountability for compliance with Marriott International standards and Business Conduct Guidelines.
• Performs other duties as assigned to meet business needs and support teamwork.

MANAGEMENT COMPETENCIES Building Relationships Coworker Relationships

• Builds strong working relationships.
• Shares ideas and feedback professionally.
• Considers how personal behavior affects others.
• Explains work in a way that encourages cooperation.

Customer Relationships

• Demonstrates an understanding of customer and stakeholder expectations.
• Listens and responds to customers and stakeholders with empathy.
• Builds trusted relationships with customers and stakeholders to promote loyalty.
• Anticipates and responds promptly to customer and stakeholder requests or situations.
• Explains policies in a manner that helps customers and stakeholders understand them.

Global Mindset

• Helps people feel valued and included.
• Works effectively with others, regardless of background or individual characteristics.
• Represents the Company culture of service, opportunity, respect, and fair treatment.
• Takes action when others are treated unfairly or are not valued and respected for their unique capabilities.
• Listens to and acknowledges different ideas and perspectives.

Talent and Organizational Capability Development Organizational Capability

• Demonstrates an understanding of how each team role contributes to the work.
• Demonstrates an understanding of department objectives, processes, and reporting relationships.
• Understands the scope of personal decision-making authority.

Talent Management

• Provides, requests, and acts on constructive feedback.
• Demonstrates an understanding of performance expectations.
• Works with the manager to establish and prioritize development goals.
• Builds relationships that help attract key talent.
• Participates in the hiring process and supports the onboarding of new associates.

Leadership Adaptability

• Remains calm and focused in stressful situations.
• Asks questions to understand the reasons for change.
• Uses available resources to address change or challenges.

Communication and Professional Conduct

• Expresses ideas clearly and concisely.
• Listens actively and responds with understanding.
• Appropriately interprets verbal and nonverbal behavior.
• Demonstrates professionalism and earns the respect of others.

Problem Solving and Decision-Making

• Recognizes problems and recommends solutions to routine workplace situations.
• Breaks complex problems into manageable components.
• Asks questions and gathers information before making decisions.
• Identifies and considers alternatives and their potential impact before deciding.
• Makes decisions and takes action within a reasonable timeframe.

Learning and Applying Professional Expertise Applied Learning

• Establishes professional goals and identifies development areas.
• Uses available resources and challenging assignments to improve performance.
• Shares learning and best practices with others.
• Completes assigned training within required timeframes.

Business Acumen

• Demonstrates an understanding of how individual work affects Company and department performance.
• Demonstrates an understanding of the factors that drive Company and department performance.
• Identifies innovative ways to improve productivity and the satisfaction of associates, customers, and stakeholders.

Technical Knowledge

• Performs technical and complex tasks and resolves issues within the area of expertise.
• Demonstrates technical excellence and communicates the benefits of specialized techniques.
• Uses appropriate facilities, equipment, and materials to perform the work.
• Complies with applicable policies, procedures, and legal requirements.

Managing Execution Building and Contributing to Teams

• Works with team members to achieve shared objectives.
• Demonstrates an understanding of how the team contributes to overall success.
• Shares information required by the team to complete its work.
• Recognizes team members for strong performance.

Results Orientation

• Takes accountability for innovation and for delivering work that exceeds requirements.
• Learns from mistakes.
• Participates in establishing team or department objectives.
• Anticipates potential challenges and informs the manager when assigned work may be at risk.

Planning and Organizing

• Monitors current and future workload to ensure timely completion.
• Prioritizes activities and adjusts as needed.
• Requests and uses available resources to complete the work.