Bosta

Egyptian next-day logistics and courier services

Last Mile Hub Manager

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeGiza, El Omraniya, Giza Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required.
At least 3 years of experience in hub and warehousing operations is required; experience in shipping or e-commerce is preferred.
Good English proficiency is required.
Experience leading and supervising a team is required.
Decision-making and problem-solving skills are required.
Analytical and reporting skills are required.
Ability to meet deadlines and work under pressure is required.
Time management and multitasking skills are required.
Interpersonal and leadership skills are required.
A proactive attitude, sound judgment, and a professional attitude are required.

Responsibilities

Oversee all hub operations, ensuring parcels are received, processed, and dispatched correctly and on schedule.
Manage hub infrastructure.
Manage hub finances and cash flow.
Carry out company principles and other duties within the scope and purpose of the role.
Ensure achievements and records are consistently maintained across the hub's daily workflow.
Monitor hub members' salaries, bonuses, and deductions.
Monitor cash-on-delivery amounts collected for delivered packages and ensure payments are settled accurately.
Ensure smooth, organized hub operations through effective line management, including timely distribution and dispatch of packages with couriers.
Maintain operational procedures across the hub to meet the agreed shipment lifecycle service-level agreement: three delivery attempts within 10 calendar days.
Ensure shipments are dispatched to customers within 24 hours of arriving at the hub.
Apply the service-level agreement for canceled shipments: hold them at the hub for 48 hours before forwarding them to the sorting facility team.
Monitor incoming emails daily and take necessary action to resolve hub problems.
Monitor Freshdesk and resolve assigned tickets within the agreed service-level agreement daily.
Coach hub members to improve and develop their capabilities.
Act as an effective role model to hub staff.
Build collaborative relationships with hub staff and provide advice and guidance as needed.
Prepare monthly, quarterly, and annual hub reports.

Desired Qualifications

Experience in shipping or e-commerce is preferred.

About Bosta:Launched in 2017, Bosta is an overnight delivery provider for e-commerce companies in Egypt. We leverage technology to empower businesses, aiming to disrupt the logistics industry by offering a comprehensive delivery solution. Our advanced systems allow businesses to track and connect with couriers, ensuring swift and efficient order delivery.

About The Role:The Hub Manager is fully responsible for overseeing all aspects of the hub’s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team’s performance and overall hub performance.

Job Code :

New 2026OPER-296

Job Responsibilities :

Responsible for the Hub infrastructure.
Responsible for the financial management in the hub and manage the cash flow.
Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
Ensure that the achievement and records are consistently kept across the Hub daily workflow.
Monitoring the stars and the hub members salaries, bounce and deductions.
Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA).
Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
Following up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basis.
Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
Be an effective role model to other staff members in the hub.
Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
General all monthly, quarterly, annual Hub Reports.

Job Qualification:

Bachelor's degree.
Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field.
Good English Level.
Must have experience in leading and supervising a team.
Decision making and problem solving skills.
Analytical and reporting skills.
Ability to meet deadline and work under pressure.
Time management and multi-tasking.
Good interpersonal skills and leadership skills.
Proactive, with can do attitude and good judgment.
Focused and professional attitude.

About the Company

Bosta

Egyptian next-day logistics and courier services

Bosta provides next-day courier and logistics services in Egypt for businesses, handling pickup, transit, and last-mile delivery. Its platform offers real-time tracking and optional cash collection to streamline operations. It differentiates itself by pairing fast, nationwide delivery with tracking insights and cash handling for a wide range of clients, from e-commerce to traditional businesses, at competitive prices. The goal is to improve Egypt’s logistics experience by delivering reliable, fast, and affordable delivery solutions for businesses of all sizes.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $8.8M
Headquarters: Cairo, Egypt
Founded: 2016

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