Altice USA

Cable, fiber, and broadband provider

Maintenance Technician 3

Telecom & Utility Field ServicePosted on Nov 11

Full-timeNacogdoches, TX, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Must possess and maintain a valid driver’s license in good standing within the state of current residence and meet all Department of Transportation driver qualification standards, including holding a valid medical certificate.
Must be able to obtain a current Department of Transportation medical card and a valid Commercial Driver’s License where applicable, and must comply with all applicable Department of Transportation requirements.
Must be qualified to obtain all licenses required by the state for installing and/or servicing security services, if applicable.
Must be able to comprehend and operate appropriate testing equipment, such as signal level meters and ohm meters.
Must have fiber repair and troubleshooting experience.
Must have in-depth knowledge of the Fiber to the Home and Radio Frequency over Glass architecture, including the roll-out, backhaul, and distribution of plant.
Must be able to use soft tools associated with the Fiber to the Home network, including AGORA, Netwin, and Net-Q.
Must have experience working with an Internet Service Provider or in an Internet Service Provider hot-hands capacity.
Must have experience and/or knowledge of Outside Plant construction tasks.
Must pass a physical assessment of the physical demands required to perform the job’s essential functions after an offer and before employment, and after returning to work following a leave of absence; reasonable accommodation is available upon request.

Responsibilities

Repair and maintain fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security services.
Support repairs and maintenance of headend electronics and critical infrastructure equipment as needed.
Troubleshoot from the headend to customers’ electronic devices.
Support and mentor lower-level technicians, and perform service and installation work as needed to meet customer needs.
Perform demand and preventive maintenance by troubleshooting and repairing transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customers’ electronic devices.
Maintain a unity gain network.
Perform Federal Communications Commission-required network tests.
Perform the duties of Maintenance Technician I and II as necessary.
Troubleshoot and repair the distribution network from the headend to customers’ electronic devices.
Maintain network integrity through preventive maintenance.
Build, troubleshoot, and repair all aspects of the Fiber to the Home and Radio Frequency over Glass networks.
Resolve issues during installation and scheduled service calls from customers’ electronic devices to the tap.
Partner with Design, Construction, Internet Service Provider, Network Operations Center, and Regional Operations Center groups to resolve escalated issues and identify areas for improvement.
Coordinate and oversee training initiatives for new and existing team members to support continuous skill development and knowledge sharing.
Coach and develop team members in technical proficiency, customer service, and troubleshooting.
Assist in creating and implementing training materials and best practices to support team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback to team members to support professional growth and team cohesion.
Perform other tasks as needed to support the infrastructure and team.

Desired Qualifications

BDS and BTS certification is preferred.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Responsibilities

Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
Maintains a unity gain network
Fulfills FCC-required network tests
Performs all duties of Maintenance Tech I and II as necessary
Troubleshoots and repairs the distribution network from headend to customer's electronic devices
Maintains network integrity through preventive maintenance
Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
Other tasks may be assigned, as needed to support the infrastructure and team

Qualifications

High school diploma or equivalent
Must possess and maintain a valid driver’s license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
BDS & BTS certification preferred
Fiber repair and troubleshooting experience
In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
Experience working with ISP or “Hot Hands” for ISP
Experience and/or knowledge of OSP Construction tasks
An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

About the Company

Altice USA

Cable, fiber, and broadband provider

Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New York City, New York
Founded: 2015

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