INACTIVE
Full-Time
IT System Administrator
Posted on 3/23/2023
Fraud prevention platform
Data & Analytics
Financial Services
Mid
San Francisco, CA, USA
Required Skills
Communications
JIRA
Customer Service
REST APIs
Confluence
Requirements
- True passion to deliver amazing customer support
- Excellent verbal and written communication skills, fluent in spoken and written English
- Excited to collaborate with coworkers & leadership on all manner of IT related projects
- Effective working through Zoom, Slack and Voice, able to frequently context shift
- A love for learning and technology, you will be helping to set new processes & services
- Always willing to mentor others and comfortable asking for help
- Ability to troubleshoot and diagnose previously unseen technical problems
- Able to juggle multiple priorities focused on providing stellar customer service
- Minimum 3+ years of IT experience in providing exceptional hands-on support
- Able to lift 40lbs, and physically setup/tear-down office & conference room tech
- Able to attend San Francisco Office events to provide in-person IT support
Responsibilities
- Be curious and always learning, mentoring co-workers on all things IT
- Evaluate, triage and resolve global inbound support requests
- Multiple daily zoom calls to provide support to staff and team mates
- Provide amazing technical support in a user-friendly and professional manner across all channels (in-person, Slack, Jira, email and phone)
- Share in oncall rotation with the rest of the team
- Help maintain equipment asset management, set-up and configuration of new hire computers, and assist with systems changes as it relates to new hires
- Process both on & off-boarding for new accounts as well as help automate them
- Create and maintain IT helpdesk articles to enhance "self-service" efforts and the internal IT knowledge base (write & update Howtos for staff and Runbooks for Admins)
- Keep current with the latest technologies and best practices with regards to IT support, security, and operations
- Administer a wide variety of IT SaaS systems like Okta, Jamf, Slack, Jira, Confluence, Google Apps, Zoom
Desired Qualifications
- Experience working as part of a globally distributed IT team
- Located in San Francisco area, able to commute to downtown office
- A/V experience to help develop and support All-Hands & Office A/V infrastructure
- Administration experience or certification for any of the following tools: Okta/Okta Workflows, Google Workplaces, Slack, Jira
- Familiarity with endpoint management (Jamf, Intune)
- Experience with Zero Trust corporate infrastructure
- Some scripting or structure programing experience
- Any non-english language skills (optimally: Gaeilge, Italian or Ukrainian)
Sift aims to help everyone trust the internet
Company Stage
Series E
Total Funding
$168.7M
Headquarters
San Francisco, California
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 21%2 year growth
↑ 0%INACTIVE