HEXAWARE

AI-driven global IT services provider

DC Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Experience or capability administering network infrastructure, including switches, wireless LAN controllers, wireless access points, and firewalls.
Knowledge of network monitoring, including link and traffic monitoring, port utilization, network parameters, bandwidth, device utilization, and trend data.
Ability to configure network equipment and perform software or hardware changes, device and link management, and hardware maintenance.
Ability to analyze WAN circuits, routing policies, network traffic, network performance, protocols, and application response times.
Knowledge of IP address design and implementation, VLANs, spanning tree, redundancy, and backup strategies.
Ability to diagnose network faults and performance problems, identify failures and affected users or devices, and prioritize events by business impact.
Ability to manage service-level agreements, vendors, telecommunications providers, logistics, and equipment inventory.
Ability to perform cable patching for fiber and copper within data center premises, from switch to patch panel.
Ability to upgrade router operating system software and perform operating system upgrades, bug fixes, software patches, repair, replacement, and return merchandise authorization procedures for network devices.
Ability to execute change control, maintain trouble-ticket updates, escalate issues, track tickets through resolution, and follow customer-defined standard operating procedures.
Ability to capture, back up, archive, and restore configurations; generate historical performance reports; and handle events and threshold alerts.
Ability to engage original equipment manufacturers for support and escalations.

Responsibilities

Monitor network links, traffic, port utilization, critical network parameters, switch ports, bandwidth, and application response time and distribution.
Configure network operations center links for alerting and threshold monitoring, and consolidate trend reports regularly.
Administer network equipment, including configuration, software and hardware changes, device management, link management, inventory management, and hardware maintenance.
Coordinate with vendors and telecommunications providers to resolve outages and problems; procure and commission leased lines; and manage logistics movements of spare equipment.
Support customer projects involving network infrastructure migrations and upgrades, and analyze WAN circuits and recommend circuit capacity changes.
Monitor backup networks to maintain business continuity and review network infrastructure and backup strategies and devices.
Collect, filter, and correlate SNMP events; use ping, SNMP traps, and syslog to identify network failures; and maintain port, module, device, and VLAN properties and port-level inventory.
Identify potential points of failure, critical network segments, port failures, affected users and devices, and network degradation or overload before failure.
Review routing policies, data-link redundancy, traffic patterns, local traffic, and protocol performance; implement or recommend network resource and design optimizations.
Analyze and resolve response-time problems through fault detection, isolation, rectification, monitoring, and protocol tuning.
Manage internet access services and service-level agreements, and analyze root causes of service degradation.
Perform fiber and copper cable patching from switches to patch panels within data center premises.
Upgrade router operating system software and support network-device operating system upgrades, bug fixes, software patches, repairs, and replacements.
Execute change-control processes and maintain timely work-request and trouble-ticket updates, escalations, tracking, and resolution.
Prioritize problems and network events based on severity and business impact, and create customer-defined Level 1 standard operating procedures.
Capture and archive configurations, restore them when required, back up configurations, and generate threshold alerts and historical performance reports.
Handle events, analyze product failures, enable original equipment manufacturer support, and engage manufacturers for escalations or other support needs.
Establish new policies and processes in consensus with the customer.
Provide overall team supervision.

L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall)

Network Monitoring

Link Monitoring
Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment
Measure and monitors critical network parameters
Monitoring of critical switch ports
Configuring links on NOC for alerting & threshold monitoring
Bandwidth Monitoring and optimization on the lease line
Consolidates trend reports on a regular basis
Networks (Data) Monitoring

Administration

Equipment – Configuration, software, hardware changes
Vendor Management/ co-ordination
Liaison with Telco for outage/ problem resolution
Inventory Management
Monitoring Trend data, Application Response time & Application distribution
Support for any major Customer project on migration or upgrade of network infrastructure
Analysis of WAN Circuits
Recommend changes to circuits (increase/ decrease)
Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning.

Monitor Backup Network to keep business up and running
Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure
Critical Port Management
Fault Monitoring
Scalable, high performance SNMP event collection, filtering, and correlation engine
Track hardware and software faults
Automatically details inventory down to the port level
Maintain the properties of ports, modules, devices, VLANs
PING, SNMP traps and syslog to identify failures on the network
Identify port failures and the affected users and devices
Managing internet access service
Device Hardware Maintenance and change
Device Management
Link Management
SLA Management
Identify potential point of failures and critical segments
Review of Routing Policies
Study data link redundancy and backup plan
Study of Traffic Pattern and determination of local traffic
Identification, isolation and rectification of response time problems

Protocol Analysis, monitoring and fine tuning
Proactive fault detection and management
Prioritize network events based on their impact on business
Identify degradation or performance overload prior to failure to enable proactive management
Logistics movement of spares to various locations.
Study of network infrastructure, backup strategy
LAN, WAN Network Performance Management
In-depth analysis and performance rating of each component of the network
Recommendations on Network Design Optimization
Review and testing of backup devices
IP address design and implementation
IP address schema review and management
Review and implementation of spanning tree to build redundancy in network
Review of routing policies for efficient use of network resources (Reviewed by L2/L3 – implemented by L3)
Recommending Upgrades and Technology enhancements
Overall supervision of Team
Keeping track of SLAs and Analyzing root cause if found Degradation
Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e., Switch to Patch Panel only.
To upgrade router IOS

Hardware Support

Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.)

Process Compliance

Execute appropriate change control processes
For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations
Trouble ticket generation and tracking through resolution
Intelligent tagging of events based on severity
Problem prioritization based on business impact
Creating L1 SOP as defined by Customer
Track severity of problems: moderate, and severe

Reporting

Electronically capture all configurations, archive, restore if required
Configuration Backup
Threshold violation alerts through mail, pager and SMS
Event Handling
Failure analysis of the product
To generate historical performance report
Enabling OEM Support
Engaging OEM for escalations or support needs
Establishing new policies & processes inconsensus with Customer

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Navi Mumbai, India
Founded: 1990

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