EXL

Analyzes business data and runs outsourced operations

Executive

System AdministrationConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree is required.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, is required.
Typing speed of 30 words per minute with 90% accuracy is required.
Ability to make decisions in accordance with process guidelines is required.
Strong attention to detail and ability to handle multiple tasks are required.
Knowledge of IT help desk procedures for reporting issues and requesting support is required.
Good written and verbal communication skills at the specified CEF B1-8 level and good comprehension skills are required.

Responsibilities

Ensure day-to-day computer operations keep systems and hardware available and in good working order.
Meet daily service-level agreements by completing scheduled tasks and operational checklists on time.
Monitor system performance and resource utilization using designated tools and dashboards.
Identify and escalate potential issues to prevent system outages and performance degradation.
Assist with basic user troubleshooting related to printers and peripheral devices.
Schedule and perform routine data backups using established procedures and tools, and verify that backups are complete and intact for reliable data recovery.
Maintain accurate and up-to-date standard operating procedures documentation for assigned tasks.

Desired Qualifications

Use basic scripting languages such as Bash or PowerShell to automate routine operational tasks where required.

Responsible for day-to-day computer operations, ensuring that systems and hardware remain available and in good working order. The primary responsibility is to meet daily service-level agreements (SLAs) by completing scheduled tasks and operational checklists on time.

The preferred candidate is conscientious, detail-oriented, and comfortable applying logical problem-solving skills while operating computer equipment. Most responsibilities are taught on the job because systems vary by organization. The role requires close attention to detail, prompt identification of processing deviations, timely escalation of support issues, consistent adherence to procedures, and excellent customer service.

Qualification	Bachelor’s degree
Technical Skills	Proficient in Microsoft Office suite (Word, Excel, Outlook) Typing speed of 30 WPM with 90% accuracy
Analytical Skills	Able to make decisions following the process guidelines Strong attention to detail and ability to handle multiple tasks
Process Specific Skills	Good knowledge of IT Help Desk to report issues, request support
Soft Skills (Minimum)	Good communication skills (written & verbal- CEF B1-8) Good comprehension skills

System Monitoring and Support

Monitor system performance and resource utilization using designated tools and dashboards.
Identify and escalate potential issues to prevent system outages and performance degradation.
Assist with basic user troubleshooting related to printers and peripheral devices.

Data Processing and Backup

Schedule and perform routine data backups using established procedures and tools.

Verify that backups are complete and intact to support reliable data recovery.

Automation and Scripting (Optional)

Use basic scripting languages, such as Bash or PowerShell, to automate routine operational tasks where required by MAPFRE.

Documentation and Procedures

Maintain accurate and up-to-date documentation for standard operating procedures (SOPs) related to assigned tasks

EXL

Executive

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

EXL

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