Field Service Technician 2
About the job
- At least 5 years of experience in audio-visual, security, intercom and paging, and infrastructure cabling.
- Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
- Familiarity with industry-standard tools, equipment, and test devices, including Fluke testers, meters, and optical time-domain reflectometers.
- Strong mechanical aptitude and proven troubleshooting skills, particularly in relay logic and system diagnostics.
- Willingness to work overtime as needed to meet construction and service schedules.
- Ability to support 24/7 client service-level agreements and respond to emergencies when required.
- Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.
- Competence using computers and industry-specific software.
- Ability to lift and carry up to 50 pounds and walk, sit, and stand for extended periods.
- Clean driving record and current state driver's license.
- Conduct pre-work site assessments and safety checks to ensure a safe working environment.
- Provide customer service while maintaining service standards and client satisfaction.
- Lead by example and guide Field Service Technician I employees to support efficient, first-time resolution of service issues.
- Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.
- Operate independently in the field and make informed decisions to resolve technical issues on-site.
- Diagnose, service, and repair low-voltage systems in commercial and enterprise environments, ensuring repairs adhere to company and industry standards.
- Test repairs on-site in alignment with Service Operations and Engineering policies.
- Document work performed, including notes, photos, and communications, in online ticketing systems and timecards.
- Participate in the on-call rotation and provide emergency after-hours service as required.
- Maintain the company-issued vehicle in accordance with company standards.
- Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.
- Communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.
- Perform other related services as required on-site and adapt to changing job demands.
- A robust background in physical security systems.
- Genetec training or certification.
- Software House training or certification.
- Lenel training or certification.
- Feenics training or certification.
- Milestone training or certification.
- Avigilon training or certification.
- Crestron training or certification.
About the company
Premise One designs, integrates, and maintains physical security and low-voltage systems for clients nationwide, focusing on mission-critical facilities. It covers the full lifecycle from initial design and engineering to implementation, commissioning, and ongoing maintenance and support. Core offerings include access control, video surveillance with analytics, intrusion detection, and foundational low-voltage services like structured cabling and network infrastructure to support the security layer. Unlike some competitors, Premise One differentiates itself by tailoring solutions to real-world operator needs with deep engineering expertise and responsive field service, targeting enterprise, education, government, and healthcare sectors to ensure reliable, scalable, and measurable security outcomes. Its goal is to provide secure, dependable facilities with long-term performance and minimal operational risk through integrated, lifecycle-oriented security infrastructure.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Chandler, Arizona
Founded
1994
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Simplify's Take
What believers are saying
- Premise One moved into Chandler's Johnathan Building in May 2025.
- Chandler Chamber named Premise One a 2025 Chandler 100 top business.
- Updated 2026 product pages highlight AI alerting, edge analytics, and maintenance plans.
What critics are saying
- UN Global Compact expelled Premise One on 2026-09-04 after missed 2025 COP.
- Convergint and Pye-Barker compress pricing for similar low-voltage integration work in 2026.
- Vendor dependence on Genetec, Milestone, Axis, and LenelS2 leaves weak proprietary lock-in.
What makes Premise One unique
- Premise One pairs design, commissioning, and lifecycle maintenance across security systems.
- Premise One integrates Genetec, Milestone, Axis, and LenelS2 across mission-critical deployments.
- Premise One serves enterprise, education, government, and healthcare from Chandler, Arizona.
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Benefits
- Flexible Work Hours