Customer Success Manager
German Proficiency, Relocation
Confirmed live in the last 24 hours
Enable

501-1,000 employees

B2B rebate management software tool
Company Overview
Enable's mission is to enable trusted trading relationships to serve customers better together. Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$273.4M

Founded

2016

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

22%

1 year growth

28%

2 year growth

220%
Locations
Cambridge, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Sales & Account Management
Strategic Account Management
Requirements
  • Proven Customer Success management background with a minimum of 4 years experience in the SaaS industry working with customers of all sizes.
  • Track record of high achievement in your current Customer Success role, including positive expansion and retention metrics.
  • Experience managing a team of individual contributors
  • Experience with expanding your team - screening, interviewing and onboarding new starters.
Responsibilities
  • Build meaningful, long-lasting partnerships and be trusted as your customers’ strategic advisor to ensure retention and secure expansions.
  • Empower your customers to decommission their legacy processes and become fully confident using Enable as their Rebate source of truth.
  • Driving your customers through the Enable Customer Journey, from the early Onboarding stages to being fully adopted.
  • Continuously learn and upskill yourself to become a rebate industry expert your customers can rely upon for best practices.
  • Expertly present to customer stakeholders from end users to C-level executives.
  • Motivate and lead by example, coaching your Implementation team towards delivering best-in-class service levels.
  • Provides clear guidance to direct reports on performance improvements and progress development.
  • Proactively contribute to the Customer Success department achieving their Quarterly Business Goals.