Motor Trade Personal Injury Senior Incident Manager

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Insurance UK, formed by uniting our Commercial and Retail teams under a single leadership, strengthens our core capabilities and our commitment to exceptional customer service

Job overview:

We are seeking a dedicated Motor Trade Personal Injury Senior Incident Manager to join our team in Bolton. As a senior incident manager with personal injury experience, you’ll be responsible for managing a portfolio of claims, conducting thorough investigations, and ensuring effective policy liability and quantum assessments to facilitate speedy resolutions in line with AXA’s claim’s philosophy.  In this role you’ll be handling complex claims, contributing to process improvements, and developing your expertise within a supportive environment.

Key responsibilities:

• Manage a portfolio of Commercial Motor claims, including Road Risks and Personal Injury, from inception to settlement.
• Conduct detailed investigations to assess liability and quantum, making accurate policy and legal decisions.
• Develop and implement claims strategies such as MOJ, Credit Hire, and Rehab, applying current case law for cost-effective resolutions.
• Support the development of less experienced staff through coaching and targeted training.
• Handle technical and service complaints efficiently to ensure customer satisfaction.
• Review and refer potentially fraudulent claims, applying fraud management principles to maximise savings.
• Build strong relationships with brokers, suppliers, and internal teams to facilitate swift claim resolutions.
• Contribute to continuous improvement initiatives to enhance claims processes and team performance.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least three days a week (60%) away from home. Away from home means attending the office, visiting clients or attending industry events.

Working hours:

You’ll work full time, 35 hours per week over 5 days, between the hours of 9am and 5pm.

Induction & training:

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role.  Our market leading 12-week training programme runs every two weeks so we can start you at a date to suit you. When you join us, you’ll join an academy that will give you 12 weeks dedicated training to ensure you’re fully supported in your new role.

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

Your skills & experience:

• At least 24 months of experience in Motor and Motor Trade claims handling.
• Personal Injury experience is essential.
• Proven ability to manage a claims portfolio proactively, with a focus on customer service.
• Strong negotiation skills and detailed knowledge of Motor claims processes.
• Experience in policy liability and quantum assessment, including handling complex injury claims.
• Excellent organisational, communication, and coaching skills.
• Familiarity with claims systems, Excel, and Word.
• Cert CII qualification or progress towards Dip CII is preferred.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

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