EXL

Analyzes business data and runs outsourced operations

Executive

Customer SupportConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

Excellent written English communication, including strong grammar and email etiquette.
Good problem-solving and analytical skills.
Strong customer service orientation with empathy and professionalism.
Ability to multitask and manage workload efficiently.
Attention to detail and accuracy.
Basic computer proficiency and typing skills.
Ability to work in a fast-paced environment.

Respond to customer queries and concerns via email in a timely, professional, and empathetic manner.
Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries.
Handle every customer interaction accurately while maintaining a high standard of written communication.
Meet daily productivity, quality, and service level targets.
Follow company policies, processes, and compliance guidelines while handling customer interactions.
Escalate complex issues to the appropriate teams when required.
Maintain accurate records of customer interactions using CRM and internal systems.
Work collaboratively with internal teams to ensure timely issue resolution.
Stay updated on products, promotions, policies, and process changes.
Contribute to continuous improvement initiatives.

Key Responsibilities

Respond to customer queries and concerns via email in a timely, professional, and empathetic manner.
Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries.
Ensure every customer interaction is handled accurately while maintaining a high standard of written communication.
Meet daily productivity, quality, and service level targets.
Follow company policies, processes, and compliance guidelines while handling customer interactions.
Escalate complex issues to the appropriate teams when required.
Maintain accurate records of customer interactions using CRM and internal systems.
Work collaboratively with internal teams to ensure timely issue resolution.
Stay updated on products, promotions, policies, and process changes.
Contribute to a positive team environment and support continuous improvement initiatives.

Required Skills

Excellent written English communication with strong grammar and email etiquette.
Good problem-solving and analytical skills.
Strong customer service orientation with empathy and professionalism.
Ability to multitask and manage workload efficiently.
Attention to detail and accuracy.
Basic computer proficiency and typing skills.
Ability to work in a fast-paced environment.
Team player with a positive attitude and willingness to learn.