Manager, Community & Constituent Engagement

Overview

Philadelphia Gas Works

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The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers.  From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today.  As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth.  PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

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Manager, Community & Constituent Engagement 

The Manager, Community & Constituent Engagement, assists in managing the company’s relationships with legislators and key company stakeholders as it pertains to community inquiries related to PGW operational matters. The incumbent also performs regular outreach to communities to spread awareness of PGW, its programs, and initiatives to increase engagement and awareness, among other objectives. This role is responsible for ensuring constituents are served in a coordinated, person-centered approach, particularly as their needs can involve various city departments, agencies and community associations. The Manager, Community & Constituent Engagement will report to the Vice President of External Affairs to help fulfill the Company’s mission of enhancing the quality of life for all by delivering safe, reliable, and affordable energy in an environmentally responsible way.

Responsibilities

Lead a team of outreach specialists to drive PGW’s core values and mission.

Set metrics and key deliverables to maintain PGW’s relationships with external stakeholders and serve the customer in a timely manner.

Coordinate closely with internal staff to plan strategic approaches for community outreach and engagement on behalf of the company.

Ensure that constituents are served in a respectful and coordinated manner.

Assist customers in communicating on behalf of internal PGW departments to solve problems as needed.

Establish and maintain effective working relationships with the community relations liaisons at peer utilities and agencies.

Maintain productive relationships with stakeholders and community leaders.

Develop recommendations for programmatic and operational modifications for the department, as they arise.

Manage and lead community outreach initiatives and programing, as assigned.

Assist with the coordination of community meetings, establishing potential speakers and community partners.

Engage the community through outreach to facilitate communication and understanding between the public and PGW.

Help to maintain transparency between the company, elected officials, key partners and the public.

Personnel Management

May oversee subordinate (permanent, temporary and/or contracted) staff in support of project efforts; ensure they are properly trained in PGW policies, procedures and practices for duration of project; monitors performance, set goals, evaluate and discipline as needed.

Ensure subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable.

Assess subordinate needs, monitor performance, set goals, evaluate and discipline ensuring subordinates are well equipped to meet and/or exceed job expectations.

Other Related Functions

Other responsibilities as assigned by the Vice President of External Affairs.

Qualifications

Bachelor’s degree in communication, community affairs, political science, public affairs, marketing or related field of study.  A master’s degree is a plus.

7+ years related experience working in an energy utility, government, non-profit, or public service environment.

Strong organization skills, including the ability to handle simultaneous priority projects and meet established deadlines.

Experience working with the public, or related field.

Database management and tracking metrics to assist in decision making.

Good communication and listening skills, capable of influencing others and keeping others informed.

Ability to creatively solve problems with persistence. Must possess interpersonal skills and ability

Ability to perform regular outreach and comfortability in working within all neighborhoods of the City of Philadelphia.

Value and encourage diversity of thought, background, and perspective.

Experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint.

Helpful, respectful, approachable, and team-oriented; committed to building strong working relationships and a positive work environment.

We offer a strong benefit package that includes free basic health and dental insurance.   PGW is proud to be an Equal Opportunity and Affirmative Action Employer, M/F/D/VAAP/EEO. 

Location: 800 W Montgomery Ave, Philadelphia, PA19122

While we appreciate all responses, only those who are uniquely qualified will be contacted.   Local candidates will be given preference – interview expenses are not funded