Accor

Global hotel management, franchising, loyalty programs

Hotel Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeCuritiba, State of Paraná, BrazilNo salary listedIn-person

About the Job

Requirements

Creativity.
Problem-solving ability.
Contribution to results.
Agility.
Proactivity.

Responsibilities

Check guests in by arranging completion of registration forms, handing over keys, and directing guests to their respective rooms.
Check guests out by closing invoices, receiving payments, and assembling or organizing the corresponding records.
Ensure compliance with reception procedures and prepare self-control processes and procedures.
Mediate conflicts and intervene in critical or atypical situations involving clients and guests.
Enter guest reservation information into the system.
Offer and record participation in the loyalty program and operate it according to established standards.
Complete shift handover in strict accordance with established procedures.
Handle telephone inquiries according to the standards of the hotel chain and property.
Keep the department's files organized.
Perform other related duties as needed by the department.

Descrição da vaga

• Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à
entrega das chaves e encaminhando-os aos respectivos apartamentos.
• Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os
pagamentos, bem como montando/organizando os respectivos processos.
• Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos
e procedimentos de “Auto-Controle”.
• Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
• Alimentar o sistema com as informações de reserva dos clientes.
• Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões
estabelecidos.
• Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos
preestabelecidos

• Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
• Manter o arquivo da área devidamente organizado.
• Executar outras atribuições correlatas de acordo com a necessidade da área.

Qualificações

Criatividade
Solução de Problemas
Contribuição para resultados
Agilidade
Proatividade

Informações adicionais

Escala 12x36 - Horário das 07h00 às 19h00

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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