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Quest Diagnostics

Operates nationwide clinical laboratory testing

Senior Manager - Continuous Improvement

Business OperationsConfirmed live in the last 24 hours
Full-timeWood Dale, IL, USA$125k - $155k /yr

About the Job

Requirements

  • Seven to ten years of direct responsibility for operational ownership across different aspects of a business, with Continuous Improvement experience in Industrial Engineering, Manufacturing, Quality Lab, or Healthcare.
  • At least seven years of experience applying Lean and growth-related tools, including Strategy Deployment, Problem Solving, Daily Management, Standard Work, and Value Stream Mapping or process mapping.
  • Demonstrated success leading large, complex change initiatives for at least seven years.
  • Experience deploying a kaizen culture across medium-to-large organizations.
  • Experience working within the Toyota Production System or the Danaher Business System rigorous Lean model.
  • Demonstrated understanding of continuous improvement, problem solving, process management, and systems thinking.
  • Experience managing geographically dispersed teams.
  • Advanced data analysis skills.
  • Financial and business acumen.
  • Working knowledge of Hoshin-Kanri (Policy Deployment) principles and practices.
  • Ability to communicate effectively in writing and verbally across presentations, training materials, meetings, conference calls, email, and memos.
  • Ability to handle multiple projects simultaneously.
  • Bachelor's degree.
  • Formal training in project management or continuous improvement methodologies, such as Six Sigma, Total Quality Management, Lean, or Theory of Constraints.

Responsibilities

  • Implement the Lean Business System, including standard work, daily management, problem-solving cadence, and kaizen roadmaps.
  • Own the learning, application, and adoption of Lean principles and practices to build localized self-sufficiency, sustainability, and scalability of improvement efforts.
  • Execute strategic Lean transformation projects and operational execution that produce large-scale improvement across designated functions and businesses.
  • Drive a cultural shift from dashboards and analytics toward actions and results.
  • Drive the use of big data analytics tools, including adoption of AI, to address system-level problems.
  • Facilitate cross-functional discussions, targeted workshops, and kaizens to achieve strategic and operational objectives.
  • Apply program management principles and tools to business transformation projects, leading and influencing mid- to senior-level leaders without direct authority to drive change.
  • Capture, quantify, and reapply best practices within a regional function such as laboratories, Logistics, or Patient Services.
  • Act as a change agent to guide teams toward success.
  • Work with local team members to identify and prioritize continuous improvement opportunities for a regional functional business.
  • Work with functional and site leaders to create future-state improvement roadmaps and executable plans aligned with business strategies and improvement needs.
  • Contribute to building a grassroots culture of continuous improvement, big data analytics, systems thinking, and cross-functional collaboration.

Desired Qualifications

  • Deep knowledge and experience applying Lean methodologies.
  • Time and project management experience.
  • Successful experience managing a multimillion-dollar budget.
  • Technical skills and significant practitioner experience in growth and Lean tools and processes.
  • Experience developing strong relationships with others.
  • Poise and leadership presence when facilitating discussions and leading workshops.
  • Continuous Improvement certification, such as a Lean Six Sigma Black Belt or Lean certification; Lean Certification is preferred.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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