A bachelor's degree in Digital Marketing, Business, Information Technology, Computer Science, or a related field is preferred; equivalent combinations of education, certifications, and relevant experience will be considered.
At least 5 years of hands-on experience in email deliverability, email infrastructure, marketing automation, or a closely related field.
Demonstrated experience managing high-volume email programs that send thousands of emails per month.
Strong understanding of internet service provider filtering methodologies and email deliverability best practices.
Experience with Google Postmaster Tools, DMARC reporting, sender reputation monitoring, and email authentication protocols.
Experience identifying and resolving deliverability issues, including spam placement, throttling, bounce management, and reputation recovery.
Knowledge of domain management, Domain Name System configuration, Simple Mail Transfer Protocol infrastructure, and email security standards.
Ability to analyze data, identify trends, and make recommendations based on performance insights.
Ability to work across technical and non-technical teams.
Responsibilities
Own and manage the organization's email deliverability strategy across multiple lending brands.
Monitor and optimize sender reputation, inbox placement, domain health, and IP performance.
Manage and maintain email authentication standards, including SPF, DKIM, DMARC, and related protocols.
Diagnose and resolve deliverability issues, including spam placement, throttling, bounce trends, and blacklist events.
Partner with Sales, Customer Service, Collections, and broader operations teams to improve audience segmentation, lifecycle automation, and customer engagement programs.
Develop reporting and performance metrics that measure deliverability health and channel effectiveness.
Recommend scalable solutions that support customer acquisition, retention, and growth initiatives.
Partner with Software Development to design and enhance email marketing functionality within the company's proprietary loan management software.
Use experience with platforms such as Marketo, Customer.io, HubSpot, Mailgun, SendGrid, Salesforce Marketing Cloud, or similar systems to help define future-state capabilities.
Translate business requirements into scalable marketing automation workflows, integrations, and infrastructure solutions.
Serve as the internal subject matter expert and trusted advisor for email infrastructure and deliverability initiatives.
Use tools such as Google Postmaster, Microsoft SNDS, and deliverability monitoring platforms to proactively identify risks and performance issues.
Establish and maintain email governance standards, suppression policies, and data hygiene practices.
Stay current on internet service provider algorithms, mailbox provider requirements, anti-spam technologies, and industry trends.
Provide strategic recommendations to improve deliverability, engagement, and long-term sender health.
Job Description
What You'll Do:
Email Deliverability & Infrastructure
Own and manage the organization's email deliverability strategy across multiple lending brands.
Monitor and optimize sender reputation, inbox placement, domain health, and IP performance.
Manage and maintain email authentication standards including SPF, DKIM, DMARC, and related protocols.
Diagnose and resolve deliverability issues including spam placement, throttling, bounce trends, and blacklist events.
Marketing Technology & Automation
Partner with Sales, Customer Service, Collections and broader operations teams to improve audience segmentation, lifecycle automation, and customer engagement programs.
Develop reporting and performance metrics that measure deliverability health and channel effectiveness.
Recommend scalable solutions that support customer acquisition, retention, and growth initiatives.
Proprietary Platform Development & Collaboration
Partner with Software Development to design and enhance email marketing functionality within the company's proprietary loan management software.
Leverage experience with platforms such as Marketo, Customer.io, HubSpot, Mailgun, SendGrid, Salesforce Marketing Cloud, or similar systems to help define future-state capabilities.
Translate business requirements into scalable marketing automation workflows, integrations, and infrastructure solutions.
Serve as the internal subject matter expert and trusted advisor for all email infrastructure and deliverability initiatives.
Monitoring, Compliance & Best Practices
Utilize tools such as Google Postmaster, Microsoft SNDS, and deliverability monitoring platforms to proactively identify risks and performance issues.
Establish and maintain email governance standards, suppression policies, and data hygiene practices.
Stay current on ISP algorithms, mailbox provider requirements, anti-spam technologies, and industry trends.
Provide strategic recommendations to improve deliverability, engagement, and long-term sender health.
Qualifications
What We Look For:
Bachelor's degree in Digital Marketing, Business, Information Technology, Computer Science, or a related field preferred; equivalent combination of education, certifications, and relevant experience will be considered.
5+ years of hands-on experience in email deliverability, email infrastructure, marketing automation, or a closely related field.
Demonstrated experience managing high-volume email programs sending thousands of emails per month.
Strong understanding of ISP filtering methodologies and deliverability best practices.
Experience working with Google Postmaster Tools, DMARC reporting, sender reputation monitoring, and email authentication protocols.
Experience identifying and resolving deliverability issues including spam placement, throttling, bounce management, and reputation recovery.
Knowledge of domain management, DNS configuration, SMTP infrastructure, and email security standards.
Ability to analyze data, identify trends, and make recommendations based on performance insights.
Strong communication skills with the ability to work across technical and non-technical teams.
Additional Information
At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team!
Company Benefits
Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority
Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence
We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $110,000.00 to $140,000.00. Individual salaries within those ranges take into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.
RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.