Utility Foreman

Job Summary/Purpose

Supervise, coordinate, and assist in the safe and efficient execution of Meter Services field activities, including meter installations, removals, exchanges, connects, disconnects, reconnects, re-reads, tampering investigations, and other related meter service work. Provide direct frontline leadership, coaching, and technical support to Meter Services Installers while ensuring safety, quality, productivity, and customer service expectations are achieved.

Job Duties/Responsibilities

• Supervise, coordinate, and provide day-to-day direction to Meter Services Installers performing work on residential and commercial accounts, including single-phase and three-phase metering activities.
• Perform quarterly performance reviews and regular performance discussions with direct reports.

• Review and approve timesheets and other employee documentation as required.

• Champion safe work practices and ensure compliance with Company Safety Rules, applicable safe work procedures, and Meter Services standards.

• Conduct field observations and safety engagements; identify workplace hazards and ensure appropriate actions are taken to mitigate risks.

• Provide leadership, coaching, training, and technical guidance to Meter Services personnel to support employee development and consistent execution of work.

• Coordinate daily field activities and ensure assigned work is completed safely, accurately, efficiently, and timely.

• Monitor workload, productivity, work quality, and completion of daily work tickets, timesheets, and other required documentation through applicable digital applications.

• Respond to and resolve customer issues in a timely and professional manner and reinforce excellent internal and external customer service expectations.

• Ensure accurate meter and asset information is captured to support customer billing, work management, and asset records.

• Organize work and manage multiple tasks, priorities, and changing operational needs simultaneously.

• Work collaboratively with other departments and business partners to resolve field issues and remove barriers affecting work execution.

• Ensure Company vehicles, tools, equipment, meters, and other assets are properly maintained and safeguarded.

• Support Meter Services operational goals and objectives and identify opportunities to improve safety, quality, productivity, and customer service.

• Motivate and influence a diverse and geographically dispersed workforce while addressing a variety of safety, performance, and training needs.

• Assist in emergency response and storm restoration activities and provide field leadership during restoration efforts.

• Be available for callouts, extended work hours, and alternate work locations as required.

• Assume Meter Services supervisory responsibilities for short periods in the supervisor's absence.

• Perform other related duties as assigned

Minimum education required of the position 

High School Diploma or equivalent.

Minimum experience required of the position

Minimum of 8 years of experience in related field.

Minimum knowledge, skills, and abilities required of the position

• Strong communication and organizational skills. Ability to take and understand directives and complete tasks.
• Required to work safely and follow all Entergy safety policies and procedures.
• Excellent leadership skills. Strong decision-making skills. Ability to manage multiple activities and changing priorities. Self-motivated and dependable team player. Ability to work well under pressure.
• Ability to recognize hazards in the workplace and have the ability to mitigate the hazards.
• Ability to maintain and care for Company equipment properly and safeguard assets.

Desired: Ability to lead and participate in problem solving teams as required; Ability to recognize opportunities for process improvement and have the ability to enact change.

Basic knowledge of Entergy regulations and procedures governing disconnects for non-payment; Knowledge of diversion of electricity; Knowledge of service standards for electric; Working knowledge of meter installations; Knowledge of city streets and roads in

assigned work area; Ability to recognize opportunities for process improvement.

Any certificates, licenses, etc. required of the position

A valid driver's license

Other Attributes

Functional Knowledge	Working knowledge of Entergy Safe Work Rules, Meter Services operating procedures, electric metering equipment, customer service expectations, and field operations. Ability to effectively engage employees, contractors, customers, and internal stakeholders.
Business Expertise	Ability to prioritize workload, manage operational resources, improve productivity, support operational metrics, manage a budget, and drive continuous improvement initiatives.
Leadership	Provides field leadership through coaching, mentoring, accountability, and collaboration while promoting a culture of safety, quality, operational excellence, and customer focus
Problem Solving	Uses technical knowledge and critical thinking to resolve operational issues, customer concerns, safety risks, and work execution challenges while supporting continuous process improvement.
Impact	Supports the successful execution of Meter Services operations by improving safety performance, customer satisfaction, regulatory compliance, operational efficiency, and asset accuracy.
Interpersonal Skills	Builds effective working relationships with employees, contractors, customers, leadership, and cross-functional business partners while influencing positive outcomes through collaboration and effective communication.

Working Conditions/Essential Functions/Physical Requirements

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.