Enterprise Services Engagement Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment, clinical-service, and operational projects within it. This is not an information technology role; its primary focus is Managed Equipment Services, diagnostic imaging and biomedical equipment, healthcare operations, and customer engagement. You will own the customer relationship for program execution and ensure the program achieves customer satisfaction, operational effectiveness, high quality, profitability, and agreed deliverables and revenue targets. You will also identify opportunities to use the Siemens Healthineers business portfolio and services to help clients improve quality of care and reduce costs.

 To ensure the provision of a first-class Managed Equipment Service in accordance with the terms and conditions of the respective contract, the needs of the customer and Siemens core values.  The service must be provided in accordance with the key performance indicators or other defined measures with the objective of achieving consistently high customer and staff satisfaction results and maximising financial performance according to agreed project agreement.

Working Partners/Contacts:

• Local internal contacts will include the Head of Operations for Canada, the designated Commercial Project Manager, ES Service Manager and other members of the immediate MES team; in addition, there will be the need to interface with other Siemens Healthineers employees and management at all levels at various locations. You will be supported by two Customer Care Coordinators.
• External contacts will include clinicians, staff and management from the hospital and suppliers.

Your attributes and skills:

• You have outstanding analytical, problem-solving, and decision-making abilities.
• You can manage multiple priorities and adapt quickly to a changing healthcare environment.
• You have a proven ability to lead, plan, and organize work to achieve short- and long-term operational and program objectives.
• You demonstrate significant experience in managing requirements, equipment plans, program roadmaps, and interdependent healthcare deliverables.
• You possess exceptional presentation and customer-facing skills, with the ability to communicate effectively with diverse clinical, technical, operational, commercial, and executive audiences.
• You have an excellent command of the English language.
• You can lead and work effectively within a team, providing expertise, support, and mentorship when needed.
• You can see the bigger picture, connect dependencies, anticipate challenges and needs, and maintain the necessary attention to detail.
• You have solid skills in creating program dashboards and reports to support stakeholder engagement, equipment delivery, operational readiness, and project governance. Digital tools are used to support these responsibilities; software development, IT infrastructure, and IT service management expertise are not the focus of this role.

What do you need to qualify for this role?

Project and program management experience

• Successfully completed project and program management qualifications, including a current Project Management Professional (PMP) designation, supported by more than seven years of experience delivering projects and programs within a medical equipment or hospital environment. The PMP designation is required due to the scale and complexity of the program.
• Proven ability to manage large-scale, complex, multi-year programs and projects from initiation through completion, including projects valued at more than $100 million.
• Significant experience in customer-facing healthcare project, program, business, or operational delivery roles. Experience limited primarily to IT projects, software implementation, IT infrastructure, or IT service management does not meet the core requirements of this role.

Stakeholder leadership and communication

• Strong customer relationship and stakeholder management skills, with the ability to build and maintain effective working relationships with customers and program team members at all levels.
• Very strong leadership, communication, and interpersonal skills, with experience managing cross-functional clinical, technical, operational, and commercial teams.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively with customers and staff at all levels.
• A collaborative team player with strong interpersonal skills.

Commercial, medical equipment, and organizational awarenes

• A high degree of knowledge of diagnostic imaging equipment, biomedical equipment, healthcare technology management, and the clinical environment is required.
• Previous experience managing the service of both is an asset.
• Good commercial and financial awareness.
• Experience using digital tools and data analytics to support equipment planning, program governance, operational performance, and delivery excellence.
• Familiarity with Siemens Healthineers processes and systems is preferred.
• Management experience in a multi-site role is beneficial along with contract-managed service experience.

This role does not require an IT professional background; its technical expertise is centred on medical equipment, biomedical engineering, and Managed Equipment Services.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The expected compensation for this position is:

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

This information is provided per required laws and regulations. Applicants should apply via Siemens Healthineers external or internal careers site.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

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