Manager, Consumer and Customer Operations Assurance

Create your best future and join the 2nd Line Assurance team as a Manager, Consumer and CO Assurance.

What’s the role?

This is an opportunity to step into a visible and influential role within the Consumer and Customer Operations 2nd Line Assurance team. Based in Sydney this is a full-time role with flexible and hybrid working options.

You’ll lead assurance activity across business processes, products and supporting technology, helping us understand where controls are working well and where we need to lift. You’ll assess how things operate end to end, challenge constructively, and focus on the root causes that really matter.

You’ll work closely with stakeholders across the first line, risk and audit, contributing insights that shape better risk outcomes and support sustainable change. The role offers broad exposure across Consumer and Customer Operations and is a great way to deepen your assurance capability while building strong relationships across the organisation.

What do I need?

• Experience in assurance, risk, or internal audit, ideally within financial services (essential)
• Strong understanding of end‑to‑end business processes, such as retail lending, customer operations, or product lifecycle management (essential)
• Experience testing manual, automated, and technology‑enabled controls, including data and interface controls (essential)
• Exposure to product governance and risk frameworks, including customer outcomes and regulatory expectations 
• Strong root cause analysis capability, able to identify systemic issues beyond surface‑level findings 
• Excellent stakeholder engagement and communication skills, with confidence to challenge constructively

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Ongoing special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Continued flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.