Account Manager

CyberCX, part of Accenture

This role would be suitable for someone with 3-8 years in Account Manager and/or Business Development

You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoy identifying opportunities from new accounts.

This role will be 60% Account Management / 40% Business Development.

You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT.

This role is Adelaide based, with travel in NT every quarter.

Key Responsibilities:

• Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
• Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
• Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
• Enable and conduct product demonstrations and conversations with technical SMEs and customers
• Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans

Preferred Qualifications, Experience & Skills

• A minimum of 3 years account management and customer-focused solutions experience
• Proven project management skills with an ability to manage multiple projects and relationships simultaneously
• An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
• Hands on experience with CRM software and account management systems
• A record of consistently exceeding quota
• Demonstrable ability to win new customers and understand how to leverage CyberCX  offerings, team, methodology and capabilities to grow your accounts
• Skilled in responding to setbacks in an agile and resilient manner

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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