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Sézane

Direct-to-consumer Parisian fashion brand

Hôte de caisse

Checkout & Customer ServicePosted on Nov 10
Part-timeParis, FranceNo salary listedIn-person

About the Job

Requirements

  • You have a successful initial experience in ready-to-wear, as a cashier, in hospitality, food service, sales, event facilitation, or you may not yet have experience if you are motivated by customer relations.
  • You have a sense of service and organization, a polished appearance, and a strong interest in fashion.
  • You have a team-oriented mindset and a desire to share and develop your skills in an agile environment.

Responsibilities

  • Deliver a distinctive checkout experience by prioritizing customers, providing service that meets their expectations, learning about customers’ needs, giving suitable advice and product recommendations, and building loyalty through availability and efficiency.
  • Represent the brand’s spirit and style through impeccable presentation and compliance with grooming standards.
  • Invite customers to become Sézane or Octobre customers by creating a personal account, and promote the brand’s omnichannel experience across the store and web.
  • Develop in-depth knowledge of the brand and its products.
  • Process customer payments, applying brand policies, standards, and procedures; advise customers on payment methods, tax-free shopping, applicable procedures, and current legislation.
  • Handle customer situations specific to checkout, including complaints and dissatisfaction, and understand the company’s corporate social responsibility policy to respond to customer questions.
  • Maintain the checkout and back-office areas to support customer satisfaction and operational efficiency.
  • Know the brand’s basic merchandising rules and provide an engaging and inspiring shopping experience.
  • Use fashion knowledge to make suggestions.
  • Participate in ancillary tasks, contribute to a positive and harmonious team environment, and communicate the brand’s commitments.

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2013

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