Enhanced Step-Down Director
AccessCNY
Enhanced Step-Down Director
AccessCNY
AccessCNY · Syracuse, United States · — · Posted 2026-11-04
Workplace: on_site
Department: Children's & Behavioral
Enhanced Step-Down Director
Reports to: Children’s and Behavioral Support Services VP
Location: 1603 Court Street, Syracuse, NY 13208
Pay Rate: $80,000-$90,000 Annually
Schedule: Monday – Friday: 9:00 a.m. – 5:00 p.m.
The people we care for come from all walks of life, and so do we. We strive to diversify our workforce, not because it’s the right thing to do, but because it makes our agency stronger!
About Us
With a history stretching back more than 70 years, AccessCNY is continually growing and expanding our reach. Offering person-centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals by ways of residential housing, mental health and clinical services, and immersing our participants in community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.
About the Role:
We are looking for a proactive employee to use one’s own experience and judgement to carry out the mission of the CTI model and Transitional Residential Services (TRS) for adults (18+), boarding in hospitals and emergency rooms.
Responsibilities include:
Oversee the ESD Program, including the CTI Team and the TRS Program
Monitor service provision at the TRS site, and with community-based CTI services
Ensure CTI staff, clinical staff, and TRS staff are providing quality and timely services
Ensure all team meetings with ESD/CTI staff, as well as stakeholders, are held regularly and efficiently, according to regulations and best practices
Ensure participants’ timelines are being met according to regulation and evidence-based standards; assist the leadership team to address barriers and support progress
Develop and ensure implementation of an orientation and ongoing training program for CTI staff; clinical staff and assist the TRS Manager in developing and implementing an orientation and ongoing training program for TRS staff
Develop and implement an on-call system to address referrals and emergencies
Implement a system for ongoing supervision meetings and program staff meetings
Provide ongoing direction, support, and regular one on one supervision to staff
Foster a culture of continuous learning and growth; facilitate ongoing training and professional development opportunities for staff members, focusing on person-centered approaches, behavioral management strategies, and trauma-informed care
Complete participant/family/support satisfaction surveys and analyze results
Implement system to measure quality initiatives and program outcomes; monitor the status of program outcomes data and ensure data is submitted in a timely manner for the Agency dashboard
Oversee and monitor all budgets, financial reports, and expenses for the certified residential sites assigned
Ensure that the participants’ rights are protected with regards to their money and personal possessions
Meet with local hospitals to educate them on the CTI process
Participates in meetings with OMH, OPWDD, and all stakeholders and follow up on recommendations made
Education & Experience
NYS Licensed Master Social Worker or Licensed Mental Health Counselor certification, required. Licensed Clinical Social Worker or Licensed Mental Health Counselor with diagnostic privilege, preferred. Five years of experience working with people with a mental health diagnosis, and/or intellectual/developmental disability (I/DD) dual diagnosis, preferred. A minimum of three years’ supervisory experience, preferred.
Conditions of Employment
Must have a valid NYS Driver License in accordance with the Agency Vehicle and Driving policy and transportation necessary to meet program needs.
Did you know that AccessCNY offers great health, dental and vision insurance to employees that work 30 hours or more weekly? Additionally, we provide a 401(k) match upon hire, PTO, and 11 paid holidays.
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