MedStar Health

Not-for-profit health system delivering patient care

Medical Office Assistant 3 - Surgery, Endocrinology

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeWashington, DC, USA$27.67 - $41.77 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
The role may require up to one year of technical or specialized training, including training in secretarial or medical office support, typing or keyboarding, word processing, medical terminology, medical insurance or billing, office administrative procedures, or customer service.
One to three years of experience, preferably in a doctor's office or healthcare setting, demonstrating organizational skills and working familiarity with medical terminology, office computers, word processing or typing, and data entry, preferably supporting an executive or staff with diverse needs, is required.
The role requires the ability to read and write and knowledge of grammar and arithmetic, including fractions and decimals.
The role may require using standard office or medical equipment, preparing, comparing, or checking reports, records, and related data, and basic use of formulas, charts, tables, and drawings and knowledge of their application.

Responsibilities

Receive and screen telephone calls and office visitors, determine their needs, provide information according to department or hospital policy, refer technical inquiries to appropriate staff, make calls for physicians or staff including authorized prescription refills, and take and forward messages.
Schedule and confirm patient appointments, coordinate appointments with other medical offices and tests including pre-admission testing, provide instructions and answer questions about procedures or tests, maintain physician, staff, or department calendars for appointments, surgeries, and meetings, collect materials such as patient charts, brief attendees when needed, make travel arrangements, and prepare expense reports as required.
Complete preliminary registration for new patients and update existing inpatient or outpatient information in the hospital or department scheduling system; obtain and verify demographic and insurance information, referrals, pre-certifications, signatures, and copies; create or request patient charts; and make referrals when patients lack insurance or means to pay.
Enter physician charges into billing systems, review codes for proper billing, correct errors or return forms for completion, respond to billing questions from patients, referring physicians' offices, insurers, and hospital financial services, and accept co-payments and make deposits when needed.
Transcribe dictation, including patient narratives, discharge summaries, correspondence, and memoranda; type letters, correspondence, memoranda, grant proposals, statistical and budget reports from dictation, drafts, or verbal instructions; prepare and edit manuscripts, articles, and abstracts for presentation or publication; and compose correspondence for signature or under the employee's own signature as appropriate.
Establish and maintain departmental files, records, logs, and charts; retrieve files, records, charts, and information, including personnel information and time sheets; collect and tabulate data and create summaries and reports; prepare and distribute monthly on-call schedules; record department personnel's continuing medical education activities; maintain financial records and budget or fiscal reports; and prepare vouchers.
Arrange meetings, conferences, and departmental events, including inviting guests and speakers, arranging travel, preparing agendas and handouts, coordinating lodging, meeting and meal arrangements, organizing registration, and arranging certificates and honoraria.
Maintain and order supplies for personnel or the department and audit bills to ensure prompt payment.
Receive, open, and date-stamp incoming mail, then review, sort, and direct it according to departmental policy.
Orient new employees, including residents, to hospital procedures, schedules, and requirements.

About the Job

Department: Surgery - Endocrinology
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 8:00am-4:30pm

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

General Summary of Position
This is the second job in a series of two that perform clerical/secretarial/administrative office support functions in a medical setting/office at WHC. May be a secretary for one or more physicians medical or professional staff.

Primary Duties and Responsibilities

Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly providing information per department/ Hospital policy. Refers inquires of a technical nature to an appropriate staff member. May make call for physicians and/or staff including calling in refill prescriptions (with authorization/ approval) to a pharmacy. Takes and forwards messages.
Schedules appointments for patients including coordinating appointments with other medical offices and for tests including pre-admissions testing. Confirms appointments. May give instructions to patient explain an upcoming procedure/test and/or answer questions. Maintains calendar(s) for a physician staff and/or department/clinic including patient appointments surgeries meetings etc. Collects needed information (including patient charts prior to appointment/meeting and may brief attendees. Makes travel arrangements and prepares expense reports as required.
Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients) in the Hospital's or department's scheduling system. Obtains necessary demographic and insurance information referrals pre-certifications signatures copies etc. May make/create patient chart or request existing one from Medical Records. Verifies all information. May make referrals when patient has no insurance or means to pay for services.
Enters physician charges into billing system(s). Reviews codes to ensure proper billing. Corrects errors or returns forms to medical staff for completion/correction. Responds to questions regarding bills from patients referring physicians office staff insurance companies and the Hospital's Patient Financial Services Department. May accept co-payments and make deposits.
Transcribes dictation including patient narrative and/or discharge summaries general correspondence and memoranda. Types letters correspondence memoranda grants proposals statistical and budget reports from dictation rough drafts and/or verbal instructions. Prepares and edits manuscripts articles and abstracts for presentation and/or publication. Composes correspondence for signature based on accepted departmental norms. May compose and send correspondence under own signature as appropriate.
Establishes and maintains a variety of files records logs charts etc. including departmental files. Retrieves files records charts and/or the information therein as necessary including personnel information/time sheets. Performs basic data collection and tabulation creating summaries and reports. Prepares and distributes monthly on-call schedules to attendings residents and appropriate departments Records continuing medical education activities of department personnel. Maintains financial records such as budget/fiscal reports ensuring that budgetary guidelines are maintained. Prepares vouchers.
Makes arrangements for meetings/conferences/departmental events including but not limited to: inviting guests/speakers and making their travel arrangements; agenda preparation; creation of handouts; determining lodging meeting and meal arrangements for attendees; organizing registration; and arranging for certificates and honoraria; etc.
Maintains and orders supplies for personnel/department as needed or requested. Audits bills and ensures prompt payment.
Receives opens and date stamps incoming mail. Reviews sorts and directs mail to the appropriate person in accordance with departmental policy.
Orients new employees including residents to Hospital procedures schedules and requirements.

Minimal Qualifications
Education

High School Diploma or GED required
May require up to l year of technical or other specialized training including advanced training in secretarial/medical office support (e.g.: typing/keyboarding/word processing medical terminology medical insurance/billing etc.) and office administrative procedures including customer service etc.

Experience

1 to 3 years experience preferably in a doctor's office or medical environment/ health care setting demonstrating organizational skills and a working familiarity with medical terminology and office computers (PC's and/or mainframes) performing word-processing/typing and data entry preferably in a for an executive/staff with diversified needs required

Knowledge Skills and Abilities

Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals.
May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application.

This position has a hiring range of

USD $27.67 - USD $41.77 /Hr.

About the Company

MedStar Health

Not-for-profit health system delivering patient care

MedStar Health is a not-for-profit health system serving Maryland and the Washington, D.C. region, with hospitals, ambulatory and urgent care centers, and a health research institute. It delivers medical care through a network of facilities and care teams, supported by ongoing education and research to inform everyday practice. It stands out through its Georgetown University academic partnership, large regional network, and emphasis on patient experience, education, and research. Its goal is to improve regional health by providing high-quality medical care and advancing medicine through education and clinical excellence.

Company size: 10,001+
Company stage: Grant
Total funding: $29M
Headquarters: Columbia, MD
Founded: 1999

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