A bachelor's degree from a four-year college or university, six to eight years of related experience and/or training, or an equivalent combination of education and experience.
Three to four years of experience at a law firm handling foreclosure and bankruptcy matters and/or experience in default functions at a mortgage servicer.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to handle confidential information and some complex matters.
Moderate interpersonal and communication skills to clarify, document, and address customer inquiries, requests, or complaints.
Ability to perform the essential functions, including occasionally lifting or moving up to 25 pounds, with or without reasonable accommodation.
Responsibilities
Compile monthly scorecards for bankruptcy outsource vendors and, as needed, other vendor types or processes.
Facilitate meetings with bankruptcy outsource vendors to discuss performance metrics and standards.
Oversee bankruptcy outsource vendors to ensure service-level agreements are met and departmental processes and policies are followed.
Manage departmental reporting to ensure bankruptcy outsource vendors meet quality standards and deadlines.
Conduct on-site vendor reviews and trainings.
Serve as a liaison between internal business partners and bankruptcy outsource vendors.
Serve as a subject matter expert for internal business partners and bankruptcy outsource vendors.
Maintain regular and punctual attendance.
Perform other related duties as assigned.
Summary:
The Analyst, BK Mgmt is responsible for managing third party relationships which includes, but is not limited to: monitoring vendor performance, ensuring vendor compliance with regulatory entities, statutory requirements, investor and insurance guidelines, and vendor adherence to contractual terms.
Essential Job Functions:
Compiles monthly scorecards for bankruptcy outsource vendors, but may include other vendor types or processes, as needed.
Facilities meetings with bankruptcy outsource vendors to discuss performance metrics and standards.
Oversight of bankruptcy outsource vendors to ensure SLA’s are met and compliance with departmental processes/policies.
Manage departmental reporting to ensure quality standards and deadlines are met by the bankruptcy outsource vendors.
Conducts on-site vendor reviews and trainings.
Serves as a liaison between internal business partners and bankruptcy outsource vendors.
Serves as a Subject Matter Expert for internal business partners and bankruptcy outsource vendors.
Maintain regularand punctualattendance.
Other Related Duties:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor with no direct reports.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Bachelor’s Degree from a Four (4) year College or University; or six (6) to eight (8) years related experience and/or training; or equivalent combination of education and experience.
3-4 years’ experience at a law firm that handled foreclosure and bankruptcy matters and/or experience in default functions at a mortgage servicer.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations:
None required.
Personal/Organizational Contacts:
Some contact with others; including general public. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters.
Customer Service Relationships:
Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
Work Complexity:
Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
Independent Judgment/Problem Solving:
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Refers most problems to supervisor.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Equal Employment Opportunity:
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.