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HEXAWARE

AI-driven global IT services provider

Telecom Team Member - BPS

Customer SupportConfirmed live in the last 24 hours
Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

  • Experience measuring, understanding, and analyzing customer feedback.
  • Ability to work closely with cross-functional teams.
  • Ability to coach and provide performance feedback.
  • Ability to implement and manage customer-satisfaction, loyalty, and retention initiatives and tools.

Responsibilities

  • Ensure delivery of outsourced headcount and language support required to meet customer KPIs, including Net Promoter Score and problem-resolution leadership.
  • Drive customer-experience improvements by measuring, understanding, and analyzing customer feedback and working with cross-functional teams to improve results.
  • Establish a customer-focused culture by implementing and managing initiatives and tools that achieve customer satisfaction, loyalty, and retention.

About the Company

HEXAWARE

AI-driven global IT services provider

HEXAWARE provides IT consulting, enterprise platform management, and BPO services to large enterprises, helping clients in banking, insurance, and utilities with AI-powered digital transformation. It delivers technology-enabled solutions that automate processes, modernize IT, migrate to cloud, develop and manage applications, manage data, and enhance cybersecurity under customized contracts. The company differentiates itself by integrating AI-driven automation, cloud, data management, security, and BPO across the full IT stack for large-scale transformations. Its goal is to improve operational efficiency, reduce costs, and enable smarter decision-making for its customers.

Company size
10,001+
Company stage
IPO
Headquarters
Navi Mumbai, India
Founded
1990

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