WESCO International

Global B2B distribution and logistics

Lead Specialist - Technology Support Services

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

An associate degree or college diploma, or commensurate years of technical experience, is required.
Licenses, certificates, or designations based on the employee’s technical field of expertise are required.
Nine or more years of experience in the technical field of design, implementation, and/or commissioning are required.
Possess a customer-centric mindset.
Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint.
Demonstrate strong technical knowledge in the specialist field, with confident public speaking and presentation skills.
Ability to travel 10%–25%.

Responsibilities

Primarily look after some of Wesco’s key global clients in the data center space in EMEA.
Establish Wesco’s credibility with end-user customers and deliver value throughout the sales cycle as the technical liaison.
Position standards-based technology solutions and education that meet customer needs.
Provide bills of materials, designs using Visio or CAD, and written specifications as needed, clearly depicting Wesco’s value message, including its supply chain and global solutions.
Align with Wesco business leaders as a technical resource within respective territories to better execute sales strategies and initiatives.
Provide business leadership and technical guidance to sales representatives through coaching, motivation, and acknowledgement.
Use the Global Technical Resource Center and Solutions Support as part of a holistic team strategy, delegating core project tasks to improve turnaround time on customer deliverables and product attachment to the overall solution.
Take part in advanced technical training and continued education to understand system architectures and position them in terms relevant to customers.
Achieve and maintain industry-recognized credentials relevant to the discipline, territory needs, and customer requirements.
Act as a vendor liaison to key vendor liaison/technology alliance partner manufacturers at regional or global level as needed.
Identify opportunities to specify technology alliance partner vendor products in the market and maintain Wesco’s position as the trusted advisor.
Deliver technical presentations and conduct hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
Identify and position customer visits to Wesco’s Corporate Lab for technology and product evaluation.
Act as a subject matter expert for customer visits when required.

Desired Qualifications

A bachelor’s degree in a technical or engineering discipline, or commensurate years of technical experience, is preferred.
Five years of experience designing using Visio, AutoCAD 2D/3D, or Revit is preferred.
BICSI RCDD and OSP, NTS, or DCDC credentials are preferred.
Experience in data center electrical engineering and/or mechanical engineering is a bonus.

As the Lead Specialist - Technology Services, you will be the trusted advisor and technical support professional for the WESCO Global Data Centre sales organization. The Advanced Technology Support (ATS) team is the second tier of support in all our technologies. You will act as a technical advisor to the Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES)and Utility and Broadband Solutions (UBS) sales organizations. The team proactively works with all global sales representatives and supports all large, complex, and global opportunities. The team also supports the Corporate Marketing, Supply Chain Solutions and Category Management groups as Subject Matter Experts.

Responsibilities:

Primarily looking after some of the Wesco key global clients in the data center space in EMEA.
Comprehensive understanding of ICT infrastructure, including copper and fibre cabling, racks and cable management, grounding/bonding, pathways are required but also power & cooling and other applicable data center technologies are key. Bonus if having experience in data centre electrical engineering and/or mechanical engineering.
Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison.  Position standards-based technology solutions and education that meets the customer’s needs.  Provides deliverables of BOM’s, design (Visio/CAD,) and written specifications as needed, with consideration to encompass clear depiction of Wesco’s Value Message including our Supply Chain and Global solutions.
Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives.  As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement. 
Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project.  This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution. 
Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer.  Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.  
Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed.  Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor. 
Deliver technical presentations and execute hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
Identify and position customer visits to WESCO’s Corporate Lab for the purpose of technology and product evaluation. Act as SME for customer visits when required to do so.

Qualifications:

Associate degree /College Diploma or commensurate years of technical experience required
Licenses/Certificates/Designations – based on their technical field of expertise required
Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
9+ years of experience in the technical field of design, implementation and/or commissioning
5 years' experience designing using Visio or AutoCAD 2D/3D or Revit is preferred.
BICSI RCDD and OSP or NTS or DCDC preferred
Possess a customer-centric mindset
Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
Ability to travel 10% - 25%

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About the Company

WESCO International

Global B2B distribution and logistics

Wesco International is a large B2B distributor and logistics provider that moves electrical, industrial, and communications products to customers such as electrical contractors, data centers, and government agencies. It sources products from thousands of manufacturers and offers procurement, warehousing, distribution, and supply chain management services through a global network of about 800 branches and facilities in nearly 50 countries. The company differentiates itself by offering a wide product range at scale with end-to-end supply chain services that support customers across industrial, utility, and government markets. Its goal is to be a reliable partner for customers’ procurement and logistics needs by delivering comprehensive worldwide distribution and supply chain solutions.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Pittsburgh, PA
Founded: 1922

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