Client Services Lead

Build Relationships. Drive Growth. Deliver Excellence.

At UDig, client service means more than managing relationships—it’s about building trust, enabling delivery success, and helping clients realize the full value of their investments. As a Client Services Lead, you’ll play a critical role in leading client delivery, growing accounts, and making UDig the partner clients turn to first.

You’ll work side-by-side with delivery teams and client executives, blending technical understanding, consultative leadership, and strategic planning to drive meaningful outcomes.

What You’ll Do

• Lead client relationships. Serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met with confidence and care.
• Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
• Grow client accounts. Build and execute account plans to expand our footprint, identify new opportunities, and connect UDig’s capabilities to client goals.
• Promote strategic value. Help clients connect delivery success to broader business outcomes—strengthening our partnerships through insights, best practices, and recommendations.
• Represent UDig’s brand. Act as a strategic advisor, storyteller, and relationship builder—bringing energy, clarity, and a long-term mindset to every conversation.
• Champion client satisfaction. Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
• Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.

What You Bring

• 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
• A strong background in delivery management, operational oversight, and client relationship growth.
• Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
• Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
• Expertise in account planning, financial forecasting, and revenue growth strategies.
• Confidence bridging the gap between technical delivery teams and business stakeholders—communicating clearly and acting as a trusted advisor.
• Familiarity with agile delivery environments, project management tools (e.g., Azure DevOps, Jira, Notion), and service blueprinting methodologies.

Here’s why top consultants choose UDig:

• Career Growth – Own your path with UDig Elevate, offering a clear trajectory for career growth and leadership opportunities.
• Consulting with Purpose – Own solutions, drive decisions, and directly impact clients.
• Flexibility & Balance – Flexible work environment with opportunities for in-person collaboration with a high-caliber team.
• Investment in You – $1,500 annual training budget, mentorship, and hands-on learning.
• Competitive Compensation – Strong salary, performance-based bonuses, and career progression.
• Comprehensive Benefits – PTO, parental leave, 401(k) match, health, dental, vision benefits and more!