Full-Time

Technical Support Engineer 2

Posted on 8/28/2024

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Compensation Overview

$70k - $103k/yr

+ Equity Package + Variable Compensation

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA

Hybrid workplace.

Hybrid workplace.

Hybrid workplace.

Category
✨Customer Experience & Support (1)
đź”’IT & Security (1)
Required Skills
Zendesk
JIRA
Confluence
Linux/Unix
Requirements
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
Responsibilities
  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
  • Reproduce technical issues and dive into Datadog’s 400+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations across various industries, such as finance, healthcare, and technology, to ensure their IT systems run smoothly. Datadog's products include application performance monitoring, security monitoring, network monitoring, and log management, among others. These tools work by collecting data from different parts of an organization's IT environment, allowing users to analyze performance, detect issues, and optimize operations. Unlike many competitors, Datadog offers a subscription-based model that scales with the size of the client's operations, making it accessible for both small businesses and large enterprises. The company's goal is to provide comprehensive monitoring solutions that enhance the reliability and efficiency of IT systems.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into AWS Sydney region taps into Australian and New Zealand markets.
  • Partnership with Octopus Deploy enhances integration capabilities for seamless software deployment.
  • Launch of LLM Experiments positions Datadog in AI model performance monitoring.

What critics are saying

  • Increased competition from Grafana Labs and New Relic in observability space.
  • Potential over-reliance on partnerships like Octopus Deploy for growth.
  • Expansion into new regions may expose Datadog to regulatory challenges.

What makes Datadog unique

  • Datadog offers comprehensive observability and security tools for diverse IT infrastructures.
  • The company integrates AI agents for enhanced application monitoring and incident response.
  • Datadog's open-source initiatives foster community engagement and innovation in security.

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Benefits

Health Insurance

Dental Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Employee Stock Purchase Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

↑ 2%

1 year growth

↑ 1%

2 year growth

↑ 1%
Hosting Journalist
Jul 17th, 2025
Datadog Expands Observability in Australia and New Zealand with AWS

Datadog launched services in AWS Sydney region, enabling local data storage and compliance for customers in Australia and New Zealand.

ADTmag
Jul 14th, 2025
Octopus Deploy and Datadog Team Up to Make Software Deployments Less of a Nightmare

The partnership, announced June 9th, connects Octopus Deploy's continuous delivery platform with Datadog's monitoring and security platform to give development teams a unified view of their entire software pipeline.

Frontier Enterprise
Jul 2nd, 2025
Datadog CEO: Why observability matters in agentic AI

To help enterprises get more value from their AI investments, Datadog introduced three new capabilities within its LLM Observability solution.

The Software Report
Jun 30th, 2025
Datadog Launches New AI Agents to Improve Application Monitoring and Incident Response

Datadog has launched three specialized AI agents - Bits AI SRE, Bits AI Dev Agent, and Bits AI Security Analyst - built to help engineering, development, and security teams diagnose and resolve application issues more efficiently.Announced at the DASH event, these tools enhance the company's existing Bits AI assistant by offering automation in triaging alerts, generating code fixes, and investigating potential threats.

Yahoo Finance
Jun 20th, 2025
Datadog Ranked on Forbes' Global 2000 List, Recognizing Global Impact and Financial Strength

New York, New York-(Newsfile Corp. - June 20, 2025) - Datadog, Inc. (NASDAQ: DDOG), the monitoring and security platform for cloud applications, today announced it has ranked on the Forbes Global 2000 and Forbes Global 2000 United States Lists for 2025.

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