We need an English-fluent Customer Success Manager, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who’s constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Serve as the primary point of contact for customers, ensuring their success and satisfactions.
• Manage the complete Sales and Order Management (SOM) lifecycle, including order entry, tracking, and fulfillment.
• Collaborate with cross-functional teams, including sales, operations, and support, to resolve customer inquiries and issues promptly.
• Analyze customer needs and provide tailored solutions to enhance their experience and operational efficiency.
• Develop and maintain strong relationships with key stakeholders to ensure long-term success and retention.
• Proactively identify opportunities for process improvements in sales and order management workflows.

Requirements:

• 2+ Years of proven experience in Customer Success Management, Sales Operations, or Order Management position.
• Strong understanding of SOM processes, including sales order creation, management, and fulfillment.
• Experience with ServiceNow.
• Excellent communication and interpersonal skills with the ability to engage effectively with diverse teams and clients.
• Proficient in CRM tools (e.g., Salesforce) and order management systems.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Proficient in English.

It´s a plus:

• Prior experience in a technology or SaaS environment is a plus.
• Additional certifications in Customer Success or Order Management are advantageous.